Enterprise Fraud Manager

Overview

The Enterprise Fraud Manager is responsible for the day-to-day operations of the Enterprise Fraud Team as well as the implementation of innovation and technology into the process of detecting and preventing fraud. The Enterprise Fraud Manager is responsible for working with all lines of business to build partnerships necessary for the detection and prevention of fraud.

Location listed is preferred office location but other locations and working remotely within the Renasant footprint may be considered based upon convenience and business necessity.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities

• Manage the day-to-day operational duties of the Enterprise Fraud Team including, but not limited to:
  • Coordinate preventative and detective processes designed to limit losses to the company and to customers using a risk-based approach
  • Protect the Company’s financial position by making intelligent decisions, often with limited information, regarding various situations involving suspicious or fraudulent activity
  • Coordinate the monitoring and reporting of fraud losses across all channels
  • Ensure proactive and reactive adjustments to department activities and review parameters to ensure that resources are deployed in an effective and efficient manner
  • Maintain the policies and procedures of the Enterprise Fraud Department
• Identify, design and implement controls needed to prevent fraud while maintaining awareness of the impact to client and employee experience
• Identify, recommend, implement and maintain internally and externally developed fraud detection and prevention solutions/software
• Remain informed regarding emerging payment channels, fraud trends, and actions needed to protect the bank and customers from related losses
• Leverage data analytics to identify patterns of fraud and implement timely prevention strategies, develop strategies for collecting, reporting and monitoring fraud-related data
• Collaborate with core processor to understand and implement fraud prevention strategies
• Collaborate with other lines of business and assist with the design and implementation of controls needed to prevent and detect fraud
• Participate in and contribute to projects related to the adoption of new products, services, processes, fraud prevention tools, etc.
• Perform risk assessments, both formally and informally to identify risks
• Evaluate control effectiveness and align resource allocations
• Create and maintain organized case files, interact professionally with internal counsel, law enforcement and regulatory agencies regarding fraud cases
• Assist with the development of educational materials for employees and customers
• Perform other related duties as assigned

Qualifications

• Bachelor’s degree in Accounting, Finance, or Business preferred (or equivalent years of directly related experience will be considered)
• AAP (Accredited ACH Professional) or APRP (Accredited Payments Risk Professional) Certification preferred
• Minimum of 3 years of fraud-related job experience
• Ability to manage and lead employees
• Strong knowledge of banking processes including check clearing, wire transfer, ACH, debit cards, and other payment channels.
• Ability to communicate effectively and professionally in all situations, including high-stress situations
• Ability to work independently and as part of a team
• Ability to multi-task and manage quickly developing situations
• Ability to interact professionally with internal auditors, external auditors, regulators, and/or business units
• Ability to manage problems involving several variables in situations where only limited standardization exists
• Ability to be an effective contributor in a group setting where multiple points of view are present and decisions need to be made quickly

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank’s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank’s employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word “May”.

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties.  Other duties may be assigned as needs arise.  Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.