Main Job Tasks & Responsibilities

• Responsible for the administration of all McAfee systems, including Solid Core, ePO, ENS, and DLP.
• Responsible for the administration of iVanti EPM.
• Help manage administration of all Office 365 systems, including Exchange.
• Help manage administration of Cisco AMP, Cisco Umbrella, SMB shares, Active Directory / Group Policy, DocuSign, Papercut, Print servers, OBDC Connections, Windows OS configuration.
• Work with team members to operationalize system processes.
• Document processes for operational purposes.
• Produce reporting, dashboard and displays with an emphasis on real time and actionable data.
• Proactively self-educate and be certified on the platforms being an expert business users and liaison with the rest of the organization.

Education & Experience

• Bachelor’s degree or equivalent experience.
• Previous Systems Engineer experience.
• Experience McAfee tools
• Experience in Office 365
• Financial Services knowledge.
• Communicate effectively verbally and in writing to technical and non-technical users.
• Able to handle detail-oriented work while meeting schedules and deadlines.
• Demonstrated experience in developing business requirements and leading teams or individuals through technical design.
• Demonstrated experience analyzing complex business and technical requirements.
• Demonstrated experience creating or reviewing systems and networking diagrams.
• Demonstrated experience with preparing user documentation and conducting user training.
• Ability to interact effectively with other Bank colleagues.
• Must be able to work in a team environment and adapt to change.
• Must be customer / service focused.

Key Competencies

• Passion for excellence in application level support and the innovative use of technology best practices.
• Security focused.
• Exceptional presentation skills and ability to deliver on-time.
• Proactive by nature, a self-starter who is motivated and can work independently.
• Strong attention to detail and accuracy skills are essential.
• Comfort and familiarity with best practices in technology and working across the organization.
• Must have the ability to maintain confidentiality.
• Exhibit a positive “can do" attitude.
• Accept responsibility for and execute efficiently to meet deadlines.
• Recognize when a high sense of urgency is required.
• Proficient written and verbal skills.
• Ability to communicate technical information to nontechnical personnel.
• Honest, dependable, respectful of others and carry high ethical standards.
• Customer focused mindset.
• Must be a team player.

Physical Requirements

• Availability for outage events 24x7 with a reasonable response time.
• Ability to monitor and respond off hours.
• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols.