Who We Are
We are Imagine Pediatrics, a devoted and compassionate, multi-disciplinary pediatrician-led medical group that is creating a world where every child with complex medical conditions gets the care and support they deserve. Energized by our mission to reimagine pediatric health care, we are pioneering virtual-first care services that include care coordination and around-the-clock access to complex-care clinicians from home. We don’t replace a child’s existing care team. Instead, we collaborate to deliver continuous support to kids, so they can spend less time in the hospital and more time thriving at home and in their communities.
Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with medical complexity. In partnership with caregivers, providers, and health plans, we break down the barriers that stand between families and quality care for their children. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.
What We Live By
We’re guided by our five core values:
- Children first.We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
- Earn trust.We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
- Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
- Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
- One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.
What You’ll Do
The Quality and Safety Specialist is responsible for market level support for initiatives, programs and process improvement activities related to clinical quality, patient safety, performance measures, patient satisfaction, regulatory requirements, and associated education.
- Champion, develop and support quality initiatives, performance metrics and clinical workflows that promote safe, effective clinical care, cultivate a culture of continuous improvement, and support organizational Quality and Safety goals.
- Collaborates with organizational leadership and safety partners to assess and improve systems of care delivery, identify Safety Events utilizing a standardized classification system and facilitate investigation and action plan development in response to Safety Events.
- Facilitate Root Cause Analysis (RCA), clinical case reviews, Plan/Do/Study/Act (PDSA) cycles, Performance Improvement Projects (PIPs) and other improvement methodologies to optimize quality of care, clinical outcomes, workflow, use of resources and patient experience.
- Partner with market clinical team members (providers, APPs, RNs, SW, care team assistants, etc) and operational partners to identify areas for targeted improvement.
- Utilize data measurement, analysis and reporting to identify and support improvement initiatives.
- Implement applicable quality assurance and/or regulatory standards including NCQA and other relevant professional entities as applicable.
- Work collaboratively with internal and external stakeholders to accomplish goals.
- Communicates effectively using verbal, written and interpersonal methods regarding program outcomes and patient stories.
- Provide training to clinic and non-clinical teams in Quality and Safety topics in formal and in-formal settings.
What You Bring & How You Qualify
- Bachelor’s degree in clinical or health sciences related field (including but not limited to nursing, pharmacy, etc) required.
- 3+ years of clinical healthcare experience required
- 1+ year experience in healthcare quality, patient safety and/or performance improvement
- Experience in data use, analysis, and reporting
- Experience leading change
- Project management experience
Preferred Qualifications
- Master’s degree in clinical or health sciences related field (including but not limited to nursing, pharmacy, etc).
- Clinical experience in pediatrics
- CPHQ Certification (Certified Professional in Healthcare Quality, or/and CSP Certification (Certified Safety Professional)
- Experience in HEDIS, NCQA, CAHPS, CMS, and state & federal regulatory and accreditation requirements
- Experience in population health tools/data management systems
What We Offer (Benefits + Perks)
We offer competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
- Full medical, dental, and vision insurance
- Healthcare and Dependent Care FSA
- 401(k) with 4% match, vested 100% from day one
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
- Paid parental leave
- Pet Insurance
- Additional benefits to be detailed in offer.
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support they deserve requires a diverse team with diverse perspectives. We’re proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
