Full-Time

Customer Service Representative-Field Services

Posted on 5/11/2026

Invitation Homes

Invitation Homes

1,001-5,000 employees

Public REIT renting single-family homes

Compensation Overview

$17.90 - $31.03/hr

+ Annual discretionary bonus

Charlotte, NC, USA

In Person

Category
Customer Experience & Support (1)
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets
Requirements
  • High school Diploma or GED
  • Proven experience in customer service or administrative functions
  • Experience in the property management or maintenance industry is helpful
  • Excellent organizational skills with a high level of attention to detail
  • Strong verbal and written communications skills
  • Effective customer service and conflict resolution skills
  • Intermediate proficiency in MS Word, Excel, Outlook and Adobe
Responsibilities
  • Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
  • Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
  • Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
  • Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
  • Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
  • Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
  • Performing other duties as assigned

Invitation Homes is a real estate investment trust focusing on owning and managing a large portfolio of single-family rental homes across the United States. It uses a vertically integrated model—acquiring, renovating, leasing, and professionally managing homes—to generate rental income. It differentiates itself by its large size after the merger with Starwood Waypoint Homes, expansion through build-to-rent programs and joint ventures, and in-house services like ProCare maintenance, 24/7 emergency repairs, and a resident mobile app. Its goal is to provide well-maintained homes and professional management while growing its portfolio and delivering steady income to shareholders.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Dallas, Texas

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • ResiBuilt $89M acquisition adds 4,200 homes delivered since 2018 and 1,500 lot options.
  • $600M 4.950% Senior Notes due 2033 fund portfolio expansion accretive to 2026 AFFO.
  • Cinctive Capital invests signaling institutional confidence post-ResiBuilt deal.

What critics are saying

  • FTC $47.2M settlement pays 444,131 customers raising costs 5-10% immediately.
  • AMH erodes INVH Southeast market share within 12-24 months via internal development.
  • PulteGroup cuts forward commitments in 6-12 months compressing INVH supply pipeline.

What makes Invitation Homes unique

  • Vertically integrated model acquires, renovates, leases, and manages 84,000 single-family homes.
  • ProCare maintenance, Smart Home tech, and mobile app distinguish resident services.
  • Targets late-30s families earning $100,000 in high-growth Western U.S. and Southeast markets.

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Your Connections

People at Invitation Homes who can refer or advise you

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Long-term Disability Insurance

Short-term Disability Insurance

401(k) with company matching contributions

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Wellness Program

Gym Membership

Stock Options

Company Equity

Conference Attendance Budget

Professional Development Budget

Mental Health Support

Phone/Internet Stipend

Home Office Stipend

Team events and gatherings

Company News

The Dallas Morning News
Mar 11th, 2026
FTC paying customers of Dallas landlord $47.2 million after settlement

FTC paying customers of Dallas landlord $47.2 million after settlement. Invitation Homes settlement prompts payment and reforms. Staff writer Mar. 11, 2026 Updated 4:49 p.m. CDT 2 min. read Customers of a Dallas-based single-family home landlord could get a piece of a $47.2 million settlement the Federal Trade Commission announced on Wednesday. Invitation Homes, the largest single-family home leasing and management company in the United States, was sued by the FTC in September 2024. The FTC's complaint was resolved when the company agreed to turn over about $48 million to compensate customers in 2024. In the lawsuit, the FTC alleged that Invitation Homes committed unlawful actions against customers, including deceiving applicants about lease costs, charging renters undisclosed fees, failing to inspect homes before residents moved in and withholding tenants' security deposits when they moved out. The FTC also alleged renters couldn't opt out of paying undisclosed fees and the company imposed unfair charges when renters moved out for normal wear and tear, according to the announcement. D-FW Real Estate News In addition to the payments, the landlord is required to disclose its leasing prices and establish procedures to fairly handle security deposits, according to the announcement. Invitation Homes did not immediately respond to a request for comment. In the settlement, Invitation Homes didn't admit or deny any of the allegations. In a news release following the settlement, Invitation Homes said the agreement puts the matter behind the company and allows it to move forward to serve customers. Eligible consumers include people who paid Invitation Homes $45 or more for covered fees or charges between January 2021 and September 2024. People who have already received a credit or refund from the company aren't eligible for an FTC payment. The FTC is sending checks to 444,131 affected customers, according to the FTC news release. Recipients should cash their checks within 90 days. Invitation Homes owns more than 80,000 homes across 16 different rental markets, according to the initial complaint. The company, which has its headquarters at Lincoln Centre, operates in Texas, Florida, Arizona, Georgia and several other states, according to its website. Customers who have questions about their payment should contact the refund administrator at 800-804-6915 or [email protected]. "We feel like that anything that [is] happening in North Dallas, you can do it here," Mike Hoque says. Hoque Global's University Hills development is among The Boring Company's 16 finalists. Neal Franklin is a real estate writer for the Dallas Morning News. Originally from Tulsa, Oklahoma, he previously worked as a business reporter at the Lincoln Journal Star. He graduated from American University in Washington, D.C., with a degree in Foreign Language and Communication Media with specializations in Journalism and Spanish. More about: Commenting experience feedback. Encounter an issue with commenting? Take 2 minutes to provide feedback to help us improve your experience. Join the conversation Thank you for reading. We welcome your thoughts on this topic. Comments are moderated for adherence to our Community Guidelines. Please read the guidelines before participating.

Business Wire
Jan 20th, 2026
Invitation Homes Acquires ResiBuilt to Enhance Development Capabilities and Deliver More Housing Solutions for American Families

Invitation Homes Inc. (NYSE: INVH) ("Invitation Homes" or the "Company"), the nation's premier single-family home leasing and management company, announced t...

HousingWire
Jan 16th, 2026
Invitation Homes' $89 million ResiBuilt buy brings building in-house

Invitation Homes' $89 million ResiBuilt buy brings building in-house. Invitation Homes' $89 million acquisition of ResiBuilt - one of homebuilding mergers and acquisitions' 2026 table-setters - is a "small" deal that can change the rules of engagement and shift the balance of competitive power for two adjacent ecosystems. Here's the context: Single-family rental REITs, with an exception or two, have historically been buyers of homes. Single-family builders have historically been sellers of them. On its face, this is a clean tuck-in, with a lean into internalizing vertical construction capability. Invitation Homes (INVH) is paying $89 million, plus up to $7.5 million in earn-outs tied to third-party fee-building performance, to bring a 70-person, Atlanta-based build-for-rent developer and vertical-construction operator in-house. "Today's announcement reflects months of thoughtful planning to advance that vision, and our acquisition of ResiBuilt is a key step forward," said Dallas Tanner, President and Chief Executive Officer of Invitation Homes in a provided statement. "ResiBuilt's best-in-class development expertise enhances our execution capabilities and expands our capacity to address one of the nation's most pressing challenges: housing affordability. By adding supply in desirable markets and creating communities that families are proud to call home, we believe we can make a meaningful impact." ResiBuilt has delivered more than 4,200 homes since 2018 across Georgia, Florida, and the Carolinas, and has 23 existing fee-building contracts and a pipeline of additional third-party fee opportunities. "We've spent years building a best-in-class operation focused on delivering quality homes for the single-family rental market," said ResiBuilt Co-founder and President Jay Byce, in a press statement. Byce and 70 associates have joined Invitation Homes and will continue operating under the ResiBuilt brand. He added, "Becoming part of Invitation Homes allows us to build on that foundation and broaden our reach to better serve families seeking quality rental homes." No land was included, but Invitation Homes secured options on roughly 1,500 lots, giving it future purchase "optionality" without adding land to the REIT's balance sheet. The company expects the transaction to be modestly accretive to 2026 AFFO per share. "ResiBuilt is an unusually high-quality operation - top to bottom," said Tony McGill, Senior Managing Director, Head of Investment Banking at Zelman, which served as legal and financial advisors, respectively, to RESICAP. "The leadership team, the discipline around execution, and the way the platform has been built all feel very intentional and very durable. When you look at Invitation Homes alongside that, the fit feels natural - not just strategically, but culturally. This isn't a financial engineering exercise. It's a combination where the operating mindset, the standards, and the long-term vision are aligned in a way that makes sense for both sides." Why this pairing is "first-of-its-kind" This isn't a homebuilder buying land, backlog and spec inventory. It's a REIT buying the ability to produce supply - and, crucially, to do so in a capital-light way. Invitation Homes is effectively acquiring contracts, systems and a team - an internalized development and delivery engine - without importing the traditional builder risk stack (land, leverage, cyclical absorption exposure). In the language of deal mechanics, it's asset-light by design. That is a different animal than the well-known "builder acquires builder" playbook, or even the build-to-rent expansion M&A we've seen when a strategic buyer acquires a more conventional construction-and-land platform. The Gehan Homes / Southern Impression Homes transaction, for instance, was framed as an entry into build-to-rent via a builder/developer platform with controlled lots - more classic builder DNA. Invitation Homes is making a more surgical bet: control the production capability and the cost curve, without inheriting the land book. Balance-of-power shift: from "buyer of homes" to "producer of supply" The immediate "so what" for the SFR and BTR world is control - control of costs, schedules, product standardization, and market selection. Invitation Homes' CEO Dallas Tanner tied the move directly to a long-term build-to-rent growth strategy combining construction lending and development - language that's been sitting in plain sight since the company's late-2025 investor communications, and is now operationalized with an owned execution arm. If you've watched SFR operators in the past two years, a theme has emerged: buying homes in the MLS at scale hasn't "penciled" the way it once did, especially relative to builder-direct channels and purpose-built supply. The HousingWire reporting around institutional buying adds context here: institutional investors (portfolios of 1,000+ homes) are a small slice of the overall market - about 2% - and, notably, have recently been net sellers in aggregate even as investor share overall rose (driven largely by small investors). Translation: the "Wall Street is scooping up everything on the MLS" storyline is politically powerful, but the growth path for the largest SFR REITs increasingly runs through builder partnerships, forward commitments, and development - not bidding against retail buyers on resale inventory. AMH is the obvious "comparator" - and the competitive tell. American Homes 4 Rent (AMH) has had internal development capabilities as part of its operating identity for years, including a formal development program that has scaled to meaningful output. Invitation Homes has now made an explicit move toward that model: building internal development capacity as a durable advantage rather than relying on external builders and third-party developers. You can reasonably read this as INVH saying: we want more of the AMH playbook - without assuming AMH's balance-sheet-style development risk. If you're AMH, you've experienced the benefits (and the management demands) of creating your own product. If you're Invitation Homes, you're now buying your way into a version of that advantage - quickly and with a lighter risk profile than a ground-up "build it all ourselves" ramp. The homebuilder implication: a buyer may be turning into a competitor (or at least a substitute). Here's where it gets uncomfortable for parts of the public homebuilding complex. Invitation Homes has been an important buyer of new homes through strategic relationships with builders. In 2021, PulteGroup and Invitation Homes publicly announced a strategic relationship centered on thousands of newly built homes over multiple years. When a large, repeat buyer internalizes construction capability, two things can become true at once: It can still buy from you - especially where you have the lots, the cycle-time advantage, or the community-level fit. Or it can use "own-build" as leverage for pricing, specs, delivery timing, and who receives the next forward-commitment check. Even if Invitation Homes continues to buy significant volume from builders (and it may), the negotiating posture changes because the REIT now has another credible path to supply: its own. For builders, the strategic question isn't "does this end SFR sales?" It's: does this compress margins and reduce certainty for a slice of volume that many builders have come to rely on to steady absorptions - especially in softer-demand pockets? The policy cross-current: banning institutional buying vs. building institutional supply. The Trump White House has floated the idea of banning large institutional investors from buying more single-family homes - an idea analysts widely describe as difficult to enact legislatively and likely to have a limited near-term impact (depending heavily on definitions and exemptions). But here's the nuance this acquisition throws into relief: * If the policy goal is "stop institutions from competing with retail "owner-occupier" buyers for existing homes," then purpose-built supply is the path of least political resistance. * Invitation Homes' acquisition message leans directly into "delivering more housing solutions" via new construction and capital-light partnerships. In other words, this deal positions Invitation Homes to say: We're not the marginal bid in the resale market; we're creating incremental supply. In the current environment, that's not just strategy - it's political risk management. And it's consistent with the broader data context HousingWire highlighted: investor activity is concentrated in a handful of states (including multiple Southeast markets where ResiBuilt operates), and institutional investors remain a small share even where investor ownership overall is elevated. Why we're likely to see more of these pairings. If this play works - if INVH can reliably convert internal build capability into lower delivered costs, tighter cycle times, and a steadier pipeline of homes in targeted markets - then it becomes a template: * Single-family rental REITs looking for cost control and supply certainty * Multifamily REITs experimenting with adjacent "horizontal" product types * Large private capital allocators who want a differentiated "we can create product" story, not just "we can buy assets" And the construction players most in the crosshairs are regional mega-operators that have built a vertical-construction-as-a-service business - fee-build, repeatable product, operational cadence - without the land and balance-sheet risk that scares financial buyers off. This is why the ResiBuilt detail - 1,500 homes/year fee-build capability, contracts in hand, no land conveyed - is not trivia.

Business Wire
Aug 14th, 2025
Invitation Homes Announces Pricing of $600 Million of 4.950% Senior Notes due 2033

Invitation Homes Inc. (NYSE: INVH) (“Invitation Homes,” the “Company,” or “our”) announced today that its operating partnership, Invitation Homes Operating P...

Atlanta Civic Circle
Jun 3rd, 2025
June 4 deadline to weigh in on Plan A

The Federal Trade Commission (FTC) sued Invitation Homes in August, accusing the mega-landlord of defrauding home-renters "by charging mandatory undisclosed junk fees, misrepresenting when it withholds security deposits and unfairly withholding security deposit refunds owed to former renters, misrepresenting its home inspection and maintenance practices, and steering residents away from eviction protections during the COVID-19 pandemic."