Full-Time

Enterprise Solutions Architect

Posted on 5/17/2024

Nextiva

Nextiva

1,001-5,000 employees

Integrated business communications platform

Senior

Remote in USA

Required Skills
Python
Java
Salesforce
Customer Service
Requirements
  • 4+ years CCaaS and/or SaaS experience
  • 4+ years as a Sales or Solutions Engineer
  • BS Computer Science or equivalent work experience
  • Understanding of sales process, strategies, and solutions selling
  • Outstanding presentation skills
  • Exceptional work ethic, time management, and organizational skills
  • Deep knowledge of Customer Service Software, Customer Relationship Software, Data Warehousing Software, Artificial Intelligence
  • Ability to create convincing proposals and documentation
  • Proficiency in using hosted contact center applications
  • Strong experience with networking protocols, standards, and hardware
  • Legacy Contact Center platforms and modern SIP endpoints
  • Office 365 and Google G-Suite programs and applications
  • Salesforce application knowledge preferred
  • Google Cloud certifications preferred
  • Visio and Lucidchart - network diagram tools
  • PHP, Java, Python, and other programming languages
  • API structure and development capabilities
  • Data Networking, SIP, Contact Center technical certifications
  • Ability to apply solutions, technology, and products to a business opportunity
Responsibilities
  • Execute thorough discovery of customer requirements and participation directly in sales interactions via calls and webinars
  • Develop comprehensive and creative use cases for prospective Nextiva customers
  • Present the Nextiva solution in conjunction with customer predefined requirements
  • Review quotes, RFPs, business plans, and other customer documents to develop and prepare an effective response or proposal
  • Maintain a working knowledge of the industry and competitors
  • Participate in work groups regarding custom requests and professional services for unique customer requirements
  • Develop relationships with vendors
  • Develop comprehensive documentation for the Statement of Work
  • Provide technical assistance to other departments
  • Ensure the solution(s) will work for the customer through demonstration and proof of concept
  • Deliver and present comprehensive and customized product and service demonstrations
  • Understand customer-specific needs to provide business-driven consulting
  • Be regarded as an experienced operator/practitioner in the Contact Center space
  • Move between key facets of the sales cycle from pre-sales to post-sale upsell
  • Address C-level discussions and expand revenue opportunities

Nextiva offers an all-in-one business communications platform that integrates phone, SMS, video, and email, along with customer experience and productivity tools. The platform is backed by Goldman Sachs and serves over 100,000 businesses, including well-known brands like the San Antonio Spurs and the Florida Panthers.

Company Stage

Private

Total Funding

$210M

Headquarters

Scottsdale, Arizona

Founded

2008

Growth & Insights
Headcount

6 month growth

3%

1 year growth

20%

2 year growth

10%
INACTIVE