Internship

2024 Contact Center Intern

Global Atlantic Financial Group

Global Atlantic Financial Group

1,001-5,000 employees

Provides tailored retirement and life insurance solutions

Financial Services

Batesville, IN, USA

Required Skills
Communications
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • Pursuing an associate’s degree with a graduation date of December 2024 or May 2025
  • Strong academic performance and campus involvement
  • Strong attention to detail and a critical thinker
  • Ability to learn new information quickly and efficiently
  • Focus on teamwork and collaboration
  • Strong written and verbal communication skills
  • Excel and PowerPoint experience
Responsibilities
  • Exposure to the Operations organization and leadership learning about how Global Atlantic supports our policy holders
  • Understands insurance products, procedures, and system capabilities
  • Responds to inbound calls providing excellent customer service
  • Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
  • Receives and resolves telephone inquiries within service standards
  • Identify, communicate, and proactively work to solve problems or issues
  • Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State
  • Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines
  • Focuses on Global Atlantic’s long-term success by building strong (internal and external) customer relationships
  • Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance
  • Provides a broad range of technical and operational support to clients and agents
  • Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
  • Participation in team meetings and other cross functional groups is expected
  • Provides other duties as assigned by management
  • Ad hoc projects related to process efficiency and optimization

Global Atlantic Financial Group

Global Atlantic Financial Group

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Global Atlantic Financial Group, a leading insurance company, offers a unique blend of financial stability, risk and investment management expertise, and a culture that values integrity, teamwork, and long-term client relationships. As a majority-owned subsidiary of KKR, a global investment firm, it leverages KKR's investment capabilities, scale, and access to capital markets, enhancing the value it offers to clients. The company's entrepreneurial culture fosters a collaborative work environment that rewards performance, and it invests in its employees, viewing them as critical to its long-term success.

Company Stage

Private

Total Funding

$1B

Headquarters

New York, New York

Founded

2004

Growth & Insights
Headcount

6 month growth

6%

1 year growth

16%

2 year growth

33%