Principal Duties & Responsibilities

• Building and maintaining ongoing relationships with key stakeholders across a number of platinum and growing clients
• Drive client satisfaction by providing insights and actionable recommendations in reports and presentations
• Build professional reports and compelling presentations and deliver those to senior marketing executives with impact
• Manage research projects end-to-end: from questionnaire design and survey set up, to being responsible for the analysis and output
• Provide support to clients by responding to ad-hoc requests and questions in a timely and efficient manner and by demonstrating commitment to quality and excellent client servicing
• Attend client meetings to understand business issues in order drive sophisticated research and analysis on the performance of our clients across a wide variety of objectives and studies

What We’re Looking For

• Proven experience as a customer facing within the market research space
• Essential that you understand the market research process from proposal to delivery of client presentations
• Highly competitive, smart, detail-oriented, and resourceful. A passion for data and insights that will drive our client’s business
• A strong sense of urgency and the ability to thrive under pressure
• Outstanding soft skills and ability to interact well with managers, co-workers, suppliers and customers is an absolute must
• Ability to have honest conversations with positive outcomes with clients and internal teams
• Desire to go beyond the everyday and be part of the wider company growth, including but not limited to, the culture, innovation and evolution of this dynamic and successful company
• Understanding of business and how it interacts with research
• Strong entrepreneurial spirit, with ability to work well independently and as part of a team
• Comfort in servicing clients
• Ability to communicate effectively, both oral and written
• Ability to effectively manage multiple projects and prioritize work to meet critical deadlines, adapt to and manage changing priorities in a fast-paced environment, be a creative problem solver and have a high energy level
• Must be very attentive to details, organized, proactive, and eager to learn 

The successful candidate will have

• Minimum 5+ years’ experience across all facets of quantitative research process
• Post-secondary degree, preferably in marketing, or business, but not essential
• Highly analytical with a particular propensity to understanding clients’ underlying objectives
• Strong skills in writing and formatting questionnaires, coordinating the fielding of multiple projects and developing report templates
• Deep understanding of data analysis and how to turn data into insights that deliver high quality results that satisfy client objectives 
• Able to manage the design and analysis of multiple research projects simultaneously
• Pragmatic, common-sense approach to analysis and problem solving, with an ability to simplify complicated or technical topics
• Demonstrate exceptionally strong research design and analytical skills
• Experience handling statistical software packages such as SPSS or SAS
• English proficiency is required