Full-Time
Desktop Support Analyst
Posted on 12/1/2025
LifeLong Medical Care
501-1,000 employees
Provides safety-net medical and social services
Compensation Overview
$25 - $28.37/hr
Berkeley, CA, USA
Hybrid
Must travel to multiple sites within Contra Costa and Alameda; rotational after-hours on-call support.
 Customer Experience & Support (1) |
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- 3 plus years of relevant desktop support experience or equivalent combination of education and work experience
- Strong problem and troubleshooting skills, excellent customer service skills, including professional phone and email interactions
- Able to work under pressure in a positive, friendly and professional manner
- Very good understanding of desktop and network administration fundamentals, Windows installations/upgrades, and problem-solving analytical skills
- Vehicle transportation and able to lift 25 lbs. is required
- Provides excellent customer service at all times to internal customers in a business, medical and dental environment
- Provides remote and on-site technical support
- Create incident/request tickets, prioritize, update and close tickets per SLAs
- Setup and configuration of new computers, software installation, updates and upgrades
- Setup and configuration of mobile devices
- Troubleshoot network issues
- Setup and troubleshoot printer, copier, scanner and fax issues
- Able to resolve technical issues independently and work with minimal supervision
- Interfaces with multiple departments to solve problems and improve process quality
- Follows internal documentation and updates documentation as necessary
- Updates software inventory as needed
- Participates in a rotational after-hours on-call support
- Will be required to travel to different locations to support end-users if issue(s) cannot be resolved remotely
- Work with other IT departments and third-party vendors to resolve technical issues, and may serve as the primary liaison between internal IT teams and vendors
- Participates in special projects as assigned
LifeLong Medical Care provides medical and social services for uninsured people and patients with complex health needs, operating primarily as safety-net clinics across Alameda, Contra Costa, and Marin Counties. How its product works: it runs primary care and specialty medical services together with support services like case management and assistance accessing social resources, coordinating care to address both health and practical barriers. How it is different: it focuses specifically on uninsured individuals and those with complex needs within a defined regional network, offering integrated medical care and social support as a safety-net, rather than serving a broad insured population. Its goal is to improve health outcomes and access to care for underserved communities by delivering affordable, comprehensive healthcare and associated social services.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Berkeley, California
Founded
1976
Simplify's Take
What believers are saying
- East Oakland expansion at 10605 Foothill Blvd. breaks ground July 2024.
- Scribe-X pilot optimizes documentation, replaces in-house scribes March 2024.
- Urgent COVID testing delivers results in 24-48 hours at East Oakland.
What critics are saying
- Netgain ransomware breaches 115,000 patients' data via vendor.
- La Clinica de La Raza expands 35+ sites, erodes LifeLong's market share.
- FQHC funding cuts slash reimbursements 15-20% in 2026 budget.
What makes LifeLong Medical Care unique
- LifeLong serves uninsured with HIV testing, PrEP, PEP, gender-affirming care.
- East Oakland center offers same-day warm hand-offs for high-risk linkage.
- Provides on-site Chlamydia, HIV testing, condoms for uninsured prevention.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Holidays
Flexible Spending Accounts
401(k) Retirement Plan
Company News
BERKELEY, CA, March 06, 2024 /24-7PressRelease/ - Scribe-X, the nation's leading medical scribe program provider, is proud to announce a successful pilot with LifeLong Medical Care to optimize its medical documentation process.
LifeLong is preparing to break ground in July of this year on a new health center in East Oakland at 10605 Foothill Blvd., just around the corner from where its current health center is located.