Full-Time

IT Desktop Support Specialist

Posted on 8/21/2026

Charles River Analytics

Charles River Analytics

51-200 employees

Develops custom AI systems for government

Compensation Overview

$55k - $75k/yr

+ Bonus

No H1B Sponsorship

Cambridge, MA, USA

Hybrid

Onsite at Cambridge, MA at least 3 days per week (60% onsite / 40% remote).

US Citizenship Required

Category
Customer Experience & Support (1)
Required Skills
LDAP
Microsoft Intune
Computer Networking
Operating Systems

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Requirements
  • US Citizenship Required
  • Must be willing to work onsite; this position will be onsite at our Cambridge, MA site
  • Technical Expertise: In-depth knowledge of operating systems, networking and software applications
  • Service Desk Experience: Experience working on IT service desks and with IT ticketing systems
  • OS Support: Knowledge of supporting Windows and macOS issues on both the hardware and software level
  • At least 1-2 years of experience in service desk, helpdesk or other relevant IT support experience
  • Demonstrable experience in successfully supporting Microsoft 365 products
  • Must be able to crouch, crawl, and lift 50lbs
  • Ability to be onsite at least 3 days per week (60% onsite / 40% remote) in Cambridge, MA
Responsibilities
  • Support Management: Respond to and manage incoming support requests via phone, email, or ticketing system
  • Asset Management: Maintain accurate records of IT assets and keep asset stock organized
  • Technical Support: Provide comprehensive support for hardware and network issues, ranging from basic to advanced levels
  • Documentation: Document solutions and update knowledge base articles to enhance support resources
  • Entra ID and Active Directory Management: Manage account, permission, and security settings
  • Enterprise Applications: Manage and support enterprise applications and systems
  • Device Management: Oversee Intune device management, including configuration and deployment of laptops and peripherals for new hires
  • Onboarding: Own the deployment of new hire accounts, equipment and IT office setup as well as conducting IT new hire orientation
Desired Qualifications
  • Microsoft 365/Entra: Proficiency in troubleshooting and supporting Microsoft 365 and Microsoft Entra
  • OS Support: Knowledge of supporting Linux distributions such as RHEL or Ubuntu.
  • Mobile Device Management: Knowledge of mobile device management (MDM) solutions
  • Applicable professional qualifications, such as Microsoft Certified Solutions Associate (MCSA), CompTIA A+, Security+ etc
  • Solid knowledge of best practices in IT administration and system security
  • Familiarity with NIST 800-171 Rev. 2 and CMMC
Charles River Analytics

Charles River Analytics

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Charles River Analytics builds custom artificial intelligence and human-centered engineering solutions that act as the “brains” of complex systems for defense, intelligence, and healthcare. Their products combine AI research with system design to create decision-support tools, autonomous systems, cybersecurity solutions, and healthcare analytics that help users make better, faster choices. The company translates state-of-the-art AI research into practical software and systems, often delivering long-term, mission-focused work funded through government programs like SBIR rather than chasing commercial market cycles. What sets them apart is their government-oriented, research-driven approach, employee ownership, and steady, contract-based funding that emphasizes durable, long-term impact over rapid commercial growth. Their goal is to provide reliable, mission-critical intelligent systems that enhance safety, effectiveness, and decision-making in high-stakes environments.

Company Size

51-200

Company Stage

N/A

Total Funding

$36.1M

Headquarters

Cambridge, Massachusetts

Founded

1983

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Simplify Jobs

Simplify's Take

What believers are saying

  • In 2026, DARPA awarded NECROMANCER $1.8 million for accelerated COA reasoning.
  • On April 13, 2026, CRA launched a human-AI collaboration testbed for safer interfaces.
  • Its MDA SHIELD award, signed in December 2025, opens task orders through 2035.

What critics are saying

  • CRA depends on DoD contracts; one DARPA pause can erase major revenue.
  • HigherGov shows SHIELD carried only $500 obligated on a $151 billion ceiling.
  • If Army and DARPA recompetes shift to primes, CRA loses work and hiring momentum.

What makes Charles River Analytics unique

  • Charles River Analytics is employee-owned, preserving research continuity since 1983.
  • On December 16, 2025, it earned DoD Level 2 CMMC with a perfect score.
  • It sells human-centered AI to DARPA, MDA, and Army missions, not generic software.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Paid Vacation

Gym Membership

Tuition Reimbursement

Hybrid Work Options

Profit Sharing

Performance Bonus

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-1%
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