Compensation Overview

About the Role

The fundamental goal of Product Operations is to ensure we create the right products to move our business forward. Product Operations Managers work closely with cross-functional partners to surface, prioritize, test, rollout, and iterate on products.

About Uber Health

A division of our larger, Uber for Business team, Uber Health is expanding beyond transportation to become a one-stop shop where healthcare organizations can request any logistics care they need for their patients. Uber Health is on a mission to help improve health outcomes and the patient, caregiver, and clinician experience by helping enable better access to care and services!

About Uber for Business (U4B)

Uber for Business has one goal - to allow businesses of any size to harness Uber’s technology to move their business in new ways, with less hassle. From enterprises that need a flawless global travel solution to local businesses that want to provide courtesy rides to customers, or clinics providing reliable rides for patients, and more!

With over 65,000 businesses around the world already on board, Uber for Business is rapidly growing and positioned to be the next growth engine for Uber through the following products:

• Employee Travel & Meals, which allows organizations to pay for their employee’s rides or meals conveniently through the rider/eater app.
• Uber Health, helps hospitals ensure patients can get to and from their appointments, and get the care they need to improve their lives. Now expanding beyond transportation services to solve for everyday needs of patients & health organizations.
• Uber Vouchers, which allow businesses to build smart coupons for Uber rides or meals, to attract new customers to their door.
• Uber Central, helps businesses oversee end-to-end rides for their most valuable customers.
• Eats for Business, allows organizations to provide meals for their customers or employees.

In this role, you will be responsible for crafting a magical experience for patients and the organizations that care for them. You’ll help complete the picture of care for healthcare organizations by reducing barriers to care and improving outcomes across the healthcare ecosystem. You will:

• Define the operating structure and processes to implement and scale product strategy
• Facilitate regular communications with Tech and Business Leadership on product vision and progress
• Advise Product teams throughout the product life cycle on the business implications and global feasibility of the product portfolio
• Develop an end-to-end product business plan and project-manage Ops teams on implementation
• Ensure functional partners (Legal, Tax, Policy, Support, etc) are aligned on key objectives for the product and collaborate with partner teams to prepare the Uber business for product launches
• Track core business metrics and identify key problem areas and/or geographies impacted by the product post-launch
• Surface and advocate for key insights from the business to advise product improvement

What the Candidate Will Do:

• Define the operating structure and processes to implement on the product strategy
• Lead a community of strategic leaders to encourage meaningful impact on the business
• Maintain regular communications with key stakeholders across the org
• Ensure functional stakeholders are aligned on key objectives for the program/product
• Advise product teams on the global feasibility of products throughout the product lifecycle
• Develop an end-to-end product rollout plan and project-manage implementation
• Collaborate with key stakeholders (legal, tax, policy, support, etc) to prepare the product for launch
• Track core business metrics related to the product
• Identify key problem areas and/or geographies impacted by the product post-launch
• Surface and advocate for key insights from the business to inform product improvement

Basic Qualifications:

• Minimum 4 years of experience in operations, business consulting, finance, or similar analytical role
• Ability to use data to inform and support critical decisions

Preferred Qualifications:

• Leadership experience
• Healthcare industry expertise
• Prior experience working on global projects, or in an international setting
• SQL Proficiency
• Economics or quantitative experience is a plus
• Strategic alignment, able to bring key partners across functions together
• Ability to foster collaboration and facilitate teamwork
• Excellent communication skills, the ability to engage internal and external customers
• Deep understanding of the user experience
• A desire to learn, highly motivated self-starter, with an eagerness to learn and grow

For San Francisco, CA-based roles: The base salary range for this role is USD$125,000 per year - USD$139,000 per year.

You will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.