Full-Time

Customer Delivery Manager III

Posted on 11/13/2024

ZoomInfo

ZoomInfo

1,001-5,000 employees

Go-to-market platform for sales intelligence

Enterprise Software
Cybersecurity

Compensation Overview

$80k - $110kAnnually

+ Bonus + Commission + Equity

Mid

Vancouver, WA, USA

Hybrid position requiring in-office presence.

Category
Data Management
Data Engineering
Data & Analytics
Required Skills
Hubspot
Requirements
  • 2-5 years of experience in a technology setting, with a focus on data and/or SaaS applications.
  • Strong knowledge of industry-leading CRMs and Marketing Automation Tools (e.g., HubSpot, Marketo, Eloqua, Pardot, Dynamics); prior experience with SFDC is preferred.
  • SFDC Admin certification is a plus.
  • Experience in client service/support or in a technical advisory role (e.g., Solution Consultant/Architect, Technical Account Manager, Implementation Manager).
  • Highly resourceful with a proactive, go-getter attitude.
  • Exceptional communication skills, both written and verbal.
  • Strong business acumen with the ability to analyze requirements and develop effective, fit-for-purpose solutions.
  • Proven experience working directly with clients, particularly in strategic or enterprise contexts.
  • Ability to communicate effectively across diverse teams, including design, engineering, marketing, product, and business development.
Responsibilities
  • Enable clients to fully realize the benefits of their partnership through best practices, innovative thinking, and continuous process improvement.
  • Manage the onboarding and deployment project for customers utilizing ZoomInfo’s most technical products.
  • Serve as both project manager and strategic consultant for ZoomInfo customers during onboarding and implementation phases.
  • Develop and leverage expertise in technical products, including tools for B2B data management and data orchestration.
  • Collaborate cross-functionally with leadership and key stakeholders to align efforts with the needs of enterprise and strategic customers.
  • Create and maintain essential documentation, including templates for requirements, statements of work, and project plans, to ensure consistency and scalability in Customer Experience initiatives.
  • Drive standardization in procedures, enhance delivery efficiency, and identify opportunities for revenue growth through innovative service delivery.
  • Utilize your technical skills and business acumen to design and deliver custom data management solutions that meet or exceed client expectations.
  • Identify creative solutions to challenges based on limited information and act as an escalation point for tailored customer requirements.
  • Independently manage multiple projects to completion with minimal guidance, providing regular updates on progress and next steps.

ZoomInfo provides a platform that helps businesses find and grow their customer base by offering accurate and real-time data and insights. The platform includes various services such as sales intelligence, marketing intelligence, lead generation, and account-based marketing, which help companies improve their sales and marketing efforts. Users can access a vast database of business contacts and utilize advanced analytical tools to enhance their operational efficiency. ZoomInfo stands out from its competitors by prioritizing data privacy and compliance with regulations like GDPR and CCPA, ensuring that their data practices meet high security standards. The company's goal is to assist clients in unlocking insights and accelerating their go-to-market strategies through effective engagement with customers.

Company Stage

IPO

Total Funding

$6.8M

Headquarters

Vancouver, Washington

Founded

2007

Growth & Insights
Headcount

6 month growth

1%

1 year growth

10%

2 year growth

14%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI integration in sales platforms is growing by 30% annually, benefiting ZoomInfo.
  • The ABM market is projected to grow at a CAGR of 12.9% until 2028.
  • Demand for real-time data analytics in marketing is increasing, aligning with ZoomInfo's strengths.

What critics are saying

  • A $29 million privacy settlement could impact ZoomInfo's financial stability.
  • A class action lawsuit for securities fraud may lead to significant legal expenses.
  • Reliance on AI solutions could expose ZoomInfo to risks of biases and inaccuracies.

What makes ZoomInfo unique

  • ZoomInfo offers comprehensive go-to-market solutions with real-time data and insights.
  • The platform is recognized for its strong data privacy and compliance standards.
  • ZoomInfo's ABM platform is a leader in the 2024 Gartner Magic Quadrant.

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