Guest Service Associate

Job Description

We are seeking a dedicated Guest Service Associate - Food & Beverage Service to join our team in Visakhapatnam, India. As a key member of our food and beverage department, you will play a crucial role in ensuring exceptional dining experiences for our guests through attentive service and efficient operations.

• Greet and seat guests, providing menus and answering questions about food and beverages
• Take accurate food and drink orders, communicating effectively with kitchen staff
• Serve meals and beverages in a timely and professional manner
• Process payments and handle cash and credit card transactions
• Maintain cleanliness and organization of dining areas, including table setup and reset
• Respond promptly to guest inquiries, requests, and concerns
• Collaborate with kitchen staff and other team members to ensure smooth service
• Adhere to food safety and hygiene standards, including HACCP regulations
• Assist in restocking supplies and maintaining inventory
• Stay informed about menu items, daily specials, and any changes in offerings
• Participate in regular team meetings and training sessions to enhance service quality
• Report any equipment malfunctions or safety concerns to management

Qualifications

• Proven experience in food and beverage service, preferably in a hotel or restaurant setting
• Strong customer service skills with a friendly and professional demeanor
• Excellent communication abilities in English, both verbal and written
• Detail-oriented with the ability to multitask in a fast-paced environment
• Team player with a collaborative attitude
• Knowledge of food and beverage service techniques and etiquette
• Familiarity with point-of-sale (POS) systems and cash handling procedures
• Basic math skills for processing transactions and handling bills
• Physical stamina to stand and walk for extended periods
• Ability to lift and carry trays and equipment up to 25 pounds
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of HACCP regulations and food safety practices
• Awareness of safety and emergency procedures
• High school diploma or equivalent; additional certifications in food service are a plus