Learning & Development Coordinator

Learning & Development Coordinator AO7167125

Work Schedule: Hybrid- 4 days onsite, 1 day work from home

Education and Years of Experience:
1) Minimum of Bachelor's Degree
2) 2-4 Years of general Learning and Development experience, with project coordination experience

Top Skills:
LMS Management, Project Management, and Programs Support
Summary:
We are seeking a Learning & Development (L&D) Generalist to support the L&D team and programs by managing logistics, administrative tasks, project coordination, facilitation and other duties as assigned. This role will collaborate with multiple program managers with the ideal candidate demonstrating skills and experience as a self-starter, fast learner, and customer-focused professional with strong analytical, project management, and troubleshooting skills.

This position offers an exciting opportunity to contribute to a top-tier global company by working closely with L&D Program Managers, Training Facilitators, the Instructional Design Team, the Shared Service Team, and various HR teams to address and resolve issues as needed.

Duties and Responsibilities:
• LMS Management (Cornerstone OnDemand):
o Data entry, course and material uploads, LMS reporting, playlist creation, course and event session
setup, learner assignments and follow-ups, roster uploads, generating course completion reports, and process recordkeeping adjustments to ensure the accuracy of training records in the LMS.

• Project Management:
o Develop and manage calendars and project timelines and templates to support annual program communications, training offerings, and initiatives. Follow up with stakeholders to ensure project plans are updated and tracked.
o Develop communication plans to inform stakeholders about progress/risks/changes and gather feedback to refine processes.
o Support the scheduling, logistics, and delivery of L&D sessions/meetings, ensuring all materials and resources are prepared in advance.
 Develop scorecards/learning impact summaries/quarterly summaries
 Maintain and track the team budget
 Track team progress to key KPI’s

• Programs Support:
o Administer/manage platforms in support of programs such as the annual 360 assessment.
o Develop/deliver reporting to provide insight into progress to KPI’s; execute on communication plans and measure month-over-month progress.

 When needed, co-facilitate programs (i.e., Employee Onboarding) to support the facilitation team
 Support and participate in project teams to create/update training materials (presentations, guides, eLearning modules)
 Interpretation of Program Evaluation Feedback, and development of related program score cards
 Develop and maintain L&D Dashboards to effectively visualize metrics in a compelling and engaging manner
 In partnership with Program Managers, conduct and support training needs analysis
 Support the communications, tracking, matching, and all other program aspects to all Learning and Development programs and initiatives (i.e., Onboarding, Leadership programs, Mentoring programs, Coaching)
• Vendor Management:
o Coordinate with external vendors (e.g., training providers, technology partners) to ensure seamless integration of services into L&D programs.

• Administrative Support:
o Maintain shared Outlook mailboxes.
o Coordinate media and resources for virtual training activities and learning programs.
o Conduct routine file audits and manage room bookings for conference/training rooms, including coordinating layouts.
o Develop and maintain performance metrics to track the success of L&D programs (e.g., participation rates, completion rates, learner satisfaction).
• Documentation and Communication:
o Write, revise, edit, and proofread learning-related documents and communications.
o Administrative tasks as needed: printing and organizing learning materials, tracking training sign-in sheets.

• Technical Support:
o Manage Webex accounts, create meetings/webinars, and provide technical support as needed.
o Utilize SurveyMonkey for feedback gathering and sharing insights with the L&D team.

Experience/Education Requirements:
• Education: Minimum of a Bachelor’s degree
• Experience: 2 to 4 years of general Learning and Development experience, with project management support.

• Technical Skills:
o Proficiency in MS Office products (especially Excel). Experience with systems such as or similar to Cornerstone LMS, and Tableau preferred.

• Soft Skills:
o Superior verbal and written communication skills; strong attention to detail in grammar, punctuation, and spelling.
o Strong interpersonal skills and the ability to work effectively in a fast-paced environment.
o Self-motivated with proven skills in planning daily/weekly tasks and adapting to changing demands.
o Ability to communicate effectively with various management levels across SEA and external organizations.
o Work Style: Strong ability to work independently and manage time effectively in a team-oriented environment with an emphasis on total customer satisfaction.