In-Service Support Technician @ Ultra

Protecting What Matters. Powering the Future of Naval Technology.

Ultra Maritime is a global leader in advanced maritime defence solutions. We operate at the forefront of innovation, delivering technologies that protect lives, secure nations, and enable a safer, more sustainable world.

Our In-Service Support team is responsible for providing back-office engineering support to our end users of our products enabling them to achieve mission success, 24/7/365, anywhere in the world. You will be joining a team of highly trained engineers whose decades of experience spans the breadth of the Defence sector and all phases of the product life cycle. The team supports a customer base that is distributed across the globe, from the UK to the USA, Australia, Canada, India, Denmark, Norway, and many other countries.

This is an opportunity for an engineering technician to grow their career within a progressive, dynamic environment with exposure to ground-breaking technologies and systems, including Electro-Optic and Data Distributions systems. Assisting support elements of different programmes, work with project team to ensure that our products are supported.

We will challenge and support you in equal measure to nurture you as an engineer. We will give you the chance to utilise and build your skills across defence support, customer relations, technical investigations, diagnostics, repair, tests, and trials on cutting edge equipment.

Working with a customer facing team that supports defence equipment In-Service contracts, your responsibilities will include:

Assisting the delivery of our In-Service support obligations, working closely with the project engineering team.
Act as a lab manager ensuring equipment laboratories cleanliness is kept to a high standard.
Carrying regular maintenance on equipment to ensure it is always functional in line with contract obligations.
Investigate and rectify any emerging defects with equipment.
Carry out installation of new equipment and LRUs when required.
Assisting with any survey and repairs of LRUs, where required, and testing within parent equipment.
Carrying out integration testing of new equipment assisting the project’s design and software engineers.
Working closely with the rest of the engineering team to develop solutions that are technically and commercially acceptable.
Control and despatch of project equipment when required.
Conduct routine maintenance of test equipment and repair where applicable.
Support the field engineering team by collating test equipment and spares required for site visits.
Managing and monitoring system performance, conducting root cause analysis of faults.
Assisting with the implementation of programmes of inspection and preventative maintenance.
Ensuring that customer equipment remains safe and suitable for continued service.
Highlighting resource conflicts or constraints to engineering management
Instilling Engineering best practices and processes to enhance engineering excellence and promote continuous improvement.

Skills, Qualification and Experience

A dynamic, professional or engineer with experience within a high technology or regulated industry, you will have:

A HNC or higher in Engineering, or related discipline. A suitable level of experience as an engineering technician would be considered if no formal qualifications are available. An electrically biased engineer is preferable.
Experience in Defence engineering and/or as an engineering technician maintaining complex systems.
The ability to be on site in Ultra Maritime’s Loudwater office at least 3 days a week to fulfil their role.
Strong hands-on technical ability and be able to demonstrate defect investigation and rectification skills.
Multiple examples of times when you have worked under tight time constraints, in challenging contexts.
A background working with maritime equipment would be a bonus.

Personal Attributes

A detail-oriented problem solver, with a passion for supporting the customer, you will:

Display excellent interpersonal skills with a talent for rapidly building rapport with a broad range of internal and external customers from diverse backgrounds.
Possess excellent organisational skills.
Take personal responsibility for the quality and timeliness of your work and technical decisions, as well as that of other engineers on the same project.
Demonstrate excellent people skills, report writing and attention to detail
Cooperate well with others to achieve outstanding outcomes
Hold or be capable of achieving Security Clearance (SC) or higher with no caveats

Benefits on offer:

Optional 9 day fortnight
TOIL
Flexible working hours
1pm finish on a Friday
Annual bonus
Hybrid working for certain job roles.
Casual dress
25 days holiday
Christmas shut down.
Option to buy or sell holiday.
Option to purchase private health care, dental, critical illness etc via salary sacrifice.
Reward hub - discounts at over 200 online stores
4 x annual salary life cover

#MAR

#LI-HYBRID

Security Requirements

This role requires you to undergo Baseline Personnel Security Standard Check (BPSS) as a minimum and some roles will require further national security vetting checks.

In line with Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the United Kingdom Vetting Service (UKSV).

What can you expect from us?

More than just a job, we offer a mission. More than just a workplace, we provide the opportunity to protect lives, advance technology, and shape the future of maritime security. As an employee of Ultra Maritime, you will receive:

Optional 9 day fortnight

TOIL

Flexible working hours

1pm finish on a Friday

Annual bonus – dependent on level. Non-managers = 5% and Managers = 10% for example

Hybrid working for certain job roles.

Casual dress

25 days holiday

Christmas shut down – use three days of annual leave to cover this

Option to buy or sell holiday.

Option to purchase private health care, dental, critical illness etc via salary sacrifice.

Reward hub - discounts at over 200 online stores

4 x annual salary life cover

Pension starting at 5% Employer / 4% Employee. You can select your employee contribution level from 4% to 70% (providing this sacrifice does not cause your salary to drop below the National Minimum Wage/ National Living Wage).

Our commitment to diversity and inclusion

Ultra Maritime embraces the power of diverse perspectives to fuel innovation. We strive to build an open, inclusive workplace where ideas flourish and every individual can make a meaningful impact. If you need any reasonable adjustments during the recruitment process, please let the recruitment lead managing your application know.

Together, we deliver cutting-edge solutions that safeguard our oceans and secure a safer world.

Our partnership with Morson Edge

Ultra Maritime is partnering with a third-party recruitment provider, Morson Edge (part of the Morson Group), to manage this hiring process. In accordance with UK employment law and UK GDPR, by applying for this role, you consent to your CV and application details being shared with Morson Edge for recruitment purposes.

Both Ultra Maritime and Morson Edge will process your data in accordance with their respective Privacy Policies (Ultra Maritime Privacy Policy and Morson Group Privacy Policy). These policies outline how your information is used, stored, and retained. You have the right to withdraw your consent at any time by contacting Ultra Maritime or Morson Edge directly, as detailed in their Privacy Policies.

Company: Ultra Maritime

In-Service Support Technician

Ultra

Protecting What Matters. Powering the Future of Naval Technology.

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