Full-Time
Head of Customer Support
Confirmed live in the last 24 hours
Autonomous electric aircraft delivery system
Robotics & Automation
Aerospace
Compensation Overview
$130,000 - $170,000Annually
+ Equity compensation + Bonuses + Sales incentives
Senior
San Bruno, CA, USA
Required Skills
Communications
Requirements
- 8+ years of experience in customer-facing communications, customer support/service or contact center management
- 5+ years of experience directly leading a customer support, service or care team of more than 5 people
- Experience leveraging new technology to augment live customer support
- History of using data to drive improvements in customer experience, product quality, or operational efficiency
- Experience implementing new customer support software and CRM tools from scratch is a plus
- Ability to travel ~40% of the time in the first 6-12 months with less travel after that period
- Ability to be in the office 4+ days/week
- Eligible to work in the US
Responsibilities
- Hire, train, and lead a customer support team
- Resolve inbound issues via call, chat, email, etc.
- Evaluate and deliver a customer support approach that is AI and autonomy driven
- Collaborate with Customer Success, Customer Apps, and Program Management teams
- Leverage industry knowledge to evaluate and recommend relevant vendors
- Create and deliver on-boarding training material to business partners
- Collect and leverage data to drive continuous improvement
As a leader in autonomous aerial delivery, this company provides a forward-thinking approach to logistics, especially for critical sectors like healthcare. With a focus on sustainability through the use of electric aircraft, they offer a unique blend of speed, convenience, and environmental responsibility, making them a standout workplace for those interested in cutting-edge, socially impactful technology and robust global operations.
Company Stage
Series F
Total Funding
$825.5M
Headquarters
San Francisco, California
Founded
2014
Growth & Insights
Headcount