Operations Manager
New York
Posted on 12/22/2022

51-200 employees

Community-based homemade food marketplace
Company Overview
Shef's mission is to rebuilding the food system from scratch, and redefine who can participate in the food economy, returning personal connection to the making, eating, and sharing of food. They are looking to build a community devoted to economic empowerment and cultural inclusivity that enables anyone to feed their neighbor.
New York, NY, USA
Experience Level
Desired Skills
Data Analysis
Operations & Logistics
  • 3+ years of experience in Operations / Consulting / Data Analytics and/or Strategy
  • Bachelor's degree in any of the following fields: business, economics, engineering, statistics, operations or similar
  • Strong problem solving skills, a solution-oriented mindset, and a track record of being effective at overcoming obstacles
  • Data-driven decision-making and sound business judgment through analytical thinking
  • High sense of ownership and a roll-up-your-sleeves mentality. We value teammates who are able to quickly switch gears from strategic or analytical work to getting their hands dirty leading our distribution hub teams on the ground
  • Strong written/verbal communication skills and a well-attuned sense of empathy
  • Leadership experience. We imagine this role growing into management of our local operations team
  • Analytical skills. Analyzing data will be a core component of this role, and we are looking for someone who can come in and hit the ground running with proficiency in Excel / Google Sheets, as well as SQL skills or a hunger to quickly learn SQL
  • Proven experience interpreting and communicating data to various audiences; ability to translate quantitative findings into action plans
  • Collaborative and able to communicate work across disciplines (product, engineering, customer support, marketing, central operations) to get things done
  • Eager to find innovative solutions to the complex problems we are solving at Shef. You balance empathy, logic, and commercial reasoning to make decisions that benefit our Shef community and overall operation
  • Passionate about sharing authentic food and our mission to empower home cooks to bring their amazing food to hungry customers!
  • Build your market. You, along with your General Manager and team are a small group of business owners responsible for growth, operations, efficiency, regulatory, and more
  • Supply. You will own managing and growing the supply side of the market, including crafting strategies & communications, relationship management, and some in-person interactions
  • Demand. You will identify and analyze demand signals to drive a supply strategy that grows targeted sub-segments of demand. You will influence other demand functions and lead local efforts where applicable
  • Project Management. Design, implement, and analyze initiatives aimed at growth, efficiency, and marketplace dynamics
  • Data Analytics. Pull data to derive insights that will guide the business moving forward
  • Team Management. You will oversee the local operations team responsible for fulfilling all orders
  • Automation. Reduce self and team's operational burden by automating tasks through internal tools and scripts
  • Strategy. Provide input that will allow the team to make data-driven, strategic decisions
  • Thought leadership. Partner with cross-functional teams to innovate and share best practices
  • Continuous improvement. Constantly analyze ongoing efforts in order to detect areas of improvement