Why Charlie Health?
We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.
Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.
About the Role
As our Senior Manager of Design, you’ll own and shape the design function at Charlie Health. You will work alongside EPD, marketing, and clinical leadership to figure out how we can help reduce youth suicide rates - while hiring, leading, and coaching a team of designers to bring that vision to life.
You’ll thrive in this role if you’re someone who believes good ideas can come from anywhere, you’re excited about the chance to define the vision for our future while also thinking about how to make our experience excellent today, and you care deeply about how we work as well as the work itself. Our business is scaling rapidly and we believe this role will be central to our continued growth and our ability to help our clients.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way.
Responsibilities
- Drive product and marketing design strategies. Inspire the vision and direction of the Charlie Health experience, then partner with product, engineering, and marketing to bring that vision to life for our clients, clinicians, and beyond.
- Build, develop, and run the design team. Hire, develop, and mentor Charlie Health’s team of product and marketing designers, including defining and communicating the team’s goals and managing overall team performance, health, allocation, and prioritization.
- Enable an environment of continuous improvement. Ensure the design bar is kept high across all of our product design and marketing design work. Iterate and improve upon the process, protocols, and rituals that enable design at Charlie Health.
- Advocate fiercely for our users. Bring authentic empathy and intention to every choice you make, consistently prioritizing diversity, inclusion, accessibility, and representation through design.
- Champion design across the company. Bring great design, research, and design-thinking to all aspects of Charlie Health.
Requirements
- 5-15 years experience designing digital products, systems, or services across web platforms. A wide range of product design expertise, from broad interaction systems and elegant user experiences, to precise visual details and evocative brand experiences.
- 2+ years of experience leading teams. A successful track record of empowering high-performing design teams, inclusive of product and marketing designers.
- Proficient in crafting exceptional web application user experiences, ranging from intuitive interaction systems and seamless user journeys to meticulous attention to visual detailing and compelling brand representation
- A portfolio that showcases exceptional handling of type, space, form, color, and visual hierarchy. Strong visual craft, with stylistic breadth, attention to detail, and a clear obsession for pixels.
- An iterative, metrics-driven approach to design, with the ability to coach teams on how to effectively mix quantitative and qualitative research and when to learn by shipping.
- Excellent communication skills (written, visual, and verbal).
- A sense of humor. The ability to adapt quickly in a fast-paced environment and an enjoyment for fostering learning and growth.
- You are work authorized in the United States and native or bilingual English proficiency.
- Please note that this position is located in New York, NY and is expected to adhere to a 4-day in-office hybrid work schedule. Candidates must be located within 75 minutes’ commuting distance of the NYC office. #LI-Hybrid
Nice to Haves
- Electronic health record (EHR) and telemedicine platform experience.
- Knowledge of healthcare compliance and regulatory standards such as HIPAA, GDPR, and FDA guidelines.
- Knowledge of security and privacy best-practices.
- Experience in a high growth, scaling environment.
- Experience designing for consumer-facing products.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Our Values
- Connection
- Care deeply
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- Inspire hope
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence
- Stay curious
- We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
- Heed the evidence
- Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment
- Act with urgency
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Don’t give up
- Our clients don’t give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
