INACTIVE
Full-Time
Technical Support Specialist
AI-powered care coordination platform
AI & Machine Learning
Junior
Remote + 1 more
Required Skills
Communications
Salesforce
AWS
iOS/Swift
Customer Service
Android Development
Linux/Unix
Requirements
- 2+ years experience providing enthusiastic and empathetic software as a service (SaaS) technical support and customer service
- Must have DICOM and SalesForce experience
- Excellent communication skills (phone, email, chat, and documentation) with a track record of continuous improvement
- 1+ years Linux system administration
- Hands-on experience with local and cloud networking, Amazon Web Services (AWS), virtualization, and iOS/Android mobile applications
- You ramp-up quickly and become a Viz technical expert within 60 days
- You routinely turn customers with issues into our biggest fans
- You are known for always being responsive and following through
- Your documentation and troubleshooting are top-notch
- You become an ally your teammates and customers know they can count on
Responsibilities
- Provide technical support for technical and non-technical users of the Viz app and its infrastructure, supporting on-premises and cloud-based virtual machines and networks
- Collaborate with customer IT teams and internal Viz.ai customer-facing and technical teams to troubleshoot and resolve issues
- Document, triage, resolve, and escalate support cases promptly according to SLAs
- Share 24/7 on-call rotation for application and infrastructure monitoring and maintenance
- Listen to Viz users and engage internal teams to help delight Viz.ai customers
- You are driven to help Viz reliably connect patients to life-saving care
- You excel at prompt, clear, and friendly communication
- Never satisfied when a problem just goes away, you always get to the bottom of it
- You enjoy being a calm, clear, and caring voice when someone needs your help
- You thrive in a highly accountable environment, and are not afraid to have fun at work
Desired Qualifications
- Healthcare interface/integration and medical imaging (DICOM) experience is a plus
- Experience supporting FDA-regulated software as a medical device (SaMD) is a plus
Viz.ai is on a mission to close the gaps between patients, clinicians, and life-saving treatments. The company uses artificial intelligence to accelerate care coordination, reducing systemic delays that stand between patients and life-saving treatments.
Company Stage
Series D
Total Funding
$291.6M
Headquarters
San Francisco, California
Founded
2016
Growth & Insights
Headcount
6 month growth
↓ -7%1 year growth
↑ 0%2 year growth
↑ 16%Benefits
Health, dental, & vision insurance
401K retirement plan
Generous vacation time
Paid parental leave
Monthly wellness days
Professional development stipend
INACTIVE