Full-Time
Manager – Strategic Customer Success
Platform providing real-time business data and insights
Compensation Overview
$96,800 - $1,331,000
Mid
Vancouver, WA, USA
- Minimum 3 years experience managing Customer Success teams for a tech company, specifically at the Enterprise and Strategic account level
- Experience with Salesforce Service Cloud
- Technical proficiency across the technologies ZoomInfo integrates with (SFDC, Marketo, HubSpot, Eloqua, Outreach, SalesLoft, Dynamics, and others)
- Proven track record of building teams and designing processes to improve customer experience with a SaaS solution
- Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment
- Strong communication, presentation, and relationship management skills
- Proven leadership skills, with a focus on partnering with both leaders across the organization and direct reports
- Owns the complete customer success experience for the Strategic CSM team, strives to exceed desired service levels, and acts as an escalation point for customer issues when necessary
- Manage a team of approximately 8 Strategic CSMs who strategize with and guide our highest value customers
- Introduces innovative concepts to the organization to improve the customer experience
- Measures, achieves, and communicates agreed upon key performance indicators. Understands and addresses customer experience outliers in real-time
- Provides feedback to Sales and Product teams regarding potential business opportunities and product innovations, based on insights gained through service interactions with customers
ZoomInfo, a leading go-to-market platform, offers businesses a competitive edge by providing accurate, real-time data and insights to over 35,000 companies globally, thereby enhancing efficiency and aligning sales and marketing teams. The company stands out for its strict adherence to data privacy, boasting industry-leading GDPR and CCPA compliance and multiple data security and privacy certifications. Furthermore, ZoomInfo's all-in-one platform enables businesses to identify and engage potential customers before competitors, uniting sales and marketing teams around a single source of truth and facilitating rapid scaling through task automation across all outreach channels.
Company Stage
N/A
Total Funding
$7M
Headquarters
Vancouver, Washington
Founded
2007