At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare. We provide the building blocks needed to launch and scale world-class healthcare experiences.
With over 10 million prescriptions shipped and millions of patients served, we work with many of the world’s largest healthcare organizations - including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of healthcare - one patient at a time. Come join us. Let’s build something great together.
We’re looking for an experienced Customer Program Manager to support our Central Operations Team. You’ll work alongside collaborative partners and dedicated achievers in the field. Customer Program Managers are responsible for assisting our Customer Success & Growth team in gaining an understanding of our customers’ operational processes as well as those of our Pharmacy and Warehouse operations to develop improvements and greater efficiencies for all workflows and parties.
Why You’ll Love Working at Truepill
- We are collaborators – The backbone of Truepill is our people. We support each other by listening and evolving together to make our goals attainable.
- We are curious – We never settle for how it’s done today. We invent how it will be done tomorrow. Because we don’t just ask “why?”, we ask “why not?”.
- We are innovators – We’re the spark that ignites positive change in healthcare. We create impact because we don’t anticipate; we innovate.
- We are honest – Leading with integrity is the foundation of trust. We always do what’s best for our people, our customers, and above all, our patients.
- We are committed to supporting employees’ happiness, health, and overall well-being - We offer a variety of PTO plans and comprehensive benefits for both our remote and onsite employees.
You’re excited about this opportunity because...
- You’ll establish and expand relationships with assigned key accounts to uncover additional opportunities
- You’ll root out customer pain points to optimize workflow for current and new customers
- You’ll collaborate with our Growth and Strategy, Product Development and Engineering teams to find creative ways to reduce friction and make our customer experience more seamless
- You’ll work closely with Pharmacy and Warehouse Operations to ensure seamless experiences when there are projects or product launches
- You’ll maximize exposure to the customer leadership team in order to influence and provide customer value
- You’ll make data driven decisions
We’re excited about you because...
- You have 3+ years experience in customer operations, customer service, Pharmacy operations or customer success
- You have a genuine desire to help others, high energy and positive attitude
- You are able empathize with people
- You are eager to learn every day and are a natural problem solver
- You have experience with CRM systems and a strong interest in technology
- You’re able to analyze sales data and determine a plan to improve account relationships
- You love building scalable processes
- You have start up and/or healthcare experience (highly preferred)
- You have strong organizational planning and time management skills
- You possess excellent communication, negotiation, and presentation skills
- You have experience with in-app messaging software and support platforms
Truepill is unable to hire within the following states: Alaska, Arkansas, Delaware, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Oklahoma, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington DC, West Virginia, Wisconsin, Wyoming
Diversity, Equity, & Inclusion
Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
