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Full-Time

Partner Success Manager

Confirmed live in the last 24 hours

OpenEye

OpenEye

201-500 employees

Provides cloud-managed video security solutions

Data & Analytics
Hardware
Enterprise Software
Cybersecurity

Compensation Overview

$80k - $100kAnnually

+ Variable Compensation of $15,000 - $25,000

Mid

Liberty Lake, WA, USA

Hybrid schedule requires some in-office presence.

Category
Customer Success
Customer Success & Support
Growth & Marketing
Required Skills
Sales
Communications
Customer Service
Data Analysis
Requirements
  • Bachelor’s degree in business, engineering, or related field.
  • 3-5 years of related experience in a partner success role, preferably at a B2B channel driven enterprise SaaS organization.
  • A track record of growing revenue in a strategic manner by engaging both executive and technical audiences.
  • Strong analytical, data analysis, and data presentation skills.
  • Strong technical aptitude with the ability to master an enterprise software platform.
  • Excellent written and verbal communication skills.
  • Demonstrated passion for providing the highest-quality customer service experience.
  • Detail oriented with ability to manage multiple projects simultaneously, from development to completion.
  • Team player with an extremely positive attitude and flexibility
Responsibilities
  • Develop and execute a process to directly engage all new OpenEye channel partners to ensure an optimal onboarding experience that shortens the revenue ramp.
  • Develop and execute a process to reengage all new and existing OpenEye channel partners for a review of best practices as certain product deployment milestones are achieved.
  • Conduct a quarterly performance audit of all OpenEye’s top 50 regional and strategic account partners to identify opportunities for growth. Provide a quarterly report to sales that summarizes the opportunity and the recommended action plan.
  • Collaborate with Revenue Operations to continue improving OpenEye’s standard quarterly business review process.
  • Assist with preparation for quarterly business reviews for OpenEye’s leading partners and attend virtually as warranted.
  • Develop and implement a comprehensive data driven approach for identifying OpenEye partners with declining engagement or at risk of churn.
  • Develop and implement a process to identify material upcoming annual and multi-year SaaS subscription renewals and proactively offer support to OpenEye’s partners in securing the renewal.
  • Develop and implement a process to identify material end user accounts where end user engagement is declining or not commiserate with the size of the account. Proactively communicate these findings to OpenEye’s channel partners and assist with the development of an action plan to prevent churn.
  • Measure, optimize and report on program metrics, and present results to key stakeholders and executive leadership.
  • Perform any other job duties as assigned.

OpenEye provides advanced video security solutions tailored for businesses, retail chains, and organizations needing effective surveillance systems. Their offerings include both software and hardware that simplify video security management, helping clients enhance profitability through intelligent software that aids in loss prevention and business intelligence. OpenEye's cloud-managed video solutions allow clients to access and manage their security footage online, reducing the need for extensive on-site hardware and making installations more cost-effective. The company differentiates itself by forming strategic partnerships, such as with Interface Security Systems, to enhance their remote video surveillance services. OpenEye aims to support its employees with growth opportunities and a structured performance review process, ensuring a motivated workforce while focusing on providing scalable security solutions that improve safety and profitability for their clients.

Company Stage

N/A

Total Funding

N/A

Headquarters

Liberty Lake, Washington

Founded

1999

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
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Simplify's Take

What believers are saying

  • OpenEye's continuous innovation, like the AI-based operational analytics and POS Connect, positions them as a leader in advanced video security solutions.
  • The company's commitment to employee growth through structured performance reviews and profit-sharing programs fosters a motivated and skilled workforce.
  • The launch of the Quick Ship Program and online Knowledge Base demonstrates OpenEye's dedication to customer satisfaction and support.

What critics are saying

  • The rapidly evolving technology landscape in video security requires constant innovation to stay ahead of competitors.
  • Dependence on cloud-managed solutions may pose risks related to data security and internet reliability.

What makes OpenEye unique

  • OpenEye's cloud-managed video solutions offer scalable and cost-effective security options, unlike traditional on-site hardware-heavy systems.
  • Their integration of intelligent software for loss prevention and business intelligence provides added value beyond mere surveillance.
  • Strategic partnerships, such as with Interface Security Systems, enhance their remote video surveillance capabilities, setting them apart from competitors.