Support Assistant

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Support Assistant will provide support to the department, as a resource to patients and staff in the area, and will perform EVS/housekeeping services, room turn over and other various tasks to support the clinical staff.

This is a full time position onsite at Beth Israel Deaconess Medical Center in Boston, MA. The hours for this role will be 7:30am-4pm.

Job Description:

The Support Assistant role is responsible for performing daily cleaning tasks related to procedure room turn over, Pre & Post area admission set-up and discharge cleaning/turnover, equipment cleaning and project cleaning in an assigned area. Responsible for the transporting of patients and related transport functions as well as supporting clinical staff to improve lab workflow & productivity.

Essential Responsibilities:

• Completes work from previous shift. Reports all incomplete assignments and maintenance issues. Performs the Seven Step Cleaning Procedure, daily cleaning, discharge cleaning, discharge bed making, cath labs, EP labs and Holding area cleaning, between case cleaning, upholstery, wall, and glass care. Performs stat orders such as discharges, spills, floods, and responds to hospital emergencies.
• Cleans up all organic body waste (i.e. blood, sputum, and urine) as instructed by the team leader or supervisor. Cleans patient equipment including: IV poles, commodes, monitors and cables, specialty equipment, stretchers, wheel chairs, and cardiac chairs. Assists in manpower support for moves, special set-ups and any other occasion when a larger than normal group is needed.
• Collects solid and contaminated waste. Seals boxes used for contaminated waste in the area where the waste is generated. Delivers boxes after sealing to the designated areas and delivers it to the compactor area. Delivers solid waste to compactor area. Transports dirty medical instruments to Central Processing.
• Keeps cleaning products legibly and accurately labeled. Reports low supply of inventory to supervisor and/or team leader. Keeps housekeeping cart clean, stocked and orderly. Reports any malfunctioning equipment to supervisor and/or team leader. Delivers soiled mops, cleaning cloths, and linen to designated area.
• Transports patients between areas by wheelchair, stretcher, bed,, etc. Assists Nursing staff in moving the patient between bed or chair and the transportation vehicle. Assists with patient discharge and patient transfer by escorting, carrying luggage, etc. Transports deceased patients to morgue.

Required Qualifications:

• High School diploma or GED required.
• 0-1 years related work experience required.
• Requires the ability to read, write and understand English.
• Requires ability to learn medical center/unit routines, procedures and practices.
• Requires the ability to prioritize competing tasks, a positive, helpful demeanor, and the ability to work as part of a team.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Competencies:

• Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
• Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
• Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
• Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
• Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
• Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
• Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.

Physical Nature of the Job:
Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.

Pay Range:

$17.85 - $24.02

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled