Intermediate Professional Services Consultant
 

Remote (80% Travel across US and Canada)

Company Overview:
Integrated Dealer Systems (IDS) is a leading software provider for RV, Marine, and Trailer dealerships, offering scalable solutions for dealerships of all sizes. Our parent company, Constellation Software Inc. (CSI), is a publicly traded Canadian company specializing in vertical market software. We combine the benefits of aggressive growth with the stability of a large organization.

Position Overview:
We are seeking a self-motivated Intermediate Professional Services Consultant to join our dynamic team. In this role, you will work closely with clients to understand their business needs and implement our software solutions. This person will consult, support and build relationships with all dealers, work with struggling dealerships to help make them successful, coordinate customer deliverables, and engage other departments within the IDS team as required. You will manage multiple projects, provide training, resolve issues, and collaborate with internal teams to ensure successful software adoption. This is a fast-paced role with growth opportunities.

Job Responsibilities:

• Quickly gain expertise with IDS software products.
• Manage multiple software implementation projects and timelines.
• Create and maintain project documentation, including plans and deliverables.
• Communicate with clients to set expectations and resolve project issues.
• Provide training to dealership personnel on software features and best practices.
• Support clients with troubleshooting and issue resolution.
• Track time and maintain project records using Teamwork software.
• Negotiate scope changes with clients and ensure timely implementation.
• Coordinate post-sales service delivery and assist with after-hours conversions.
• Collaborate with internal teams to ensure efficient project setup and completion.
• Travel to customer locations (up to 80%) for training and support.

Qualifications:

• 5-10 years of dealership or related industry experience.
• 5-10 years in professional services, consulting, or customer success.
• Strong project management, organizational, and communication skills.
• Ability to travel across North America
• Degree in Accounting or applicable experience preferred.
• Self-starter with the ability to work in a fast-paced environment.
• Experience in customer service or service-oriented roles is a plus.

IDSExemptThe estimated base salary range for this role in the United States is $60,000.00 - $90,000.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [email protected]: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.#LI-MA1#DealerGroup