Service Desk Technician

Wade Trim

Wade Trim

501-1,000 employees

Civil engineering company

Industrial & Manufacturing

Junior, Mid

Cleveland, OH, USA

Required Skills
Customer Service
  • High school diploma or equivalent
  • 3 months to 5 years related support experience in a Microsoft Windows environment
  • Familiarity with personal computer hardware and software configurations
  • A+ and/or MCP certification is a plus
  • Experience supporting civil engineering applications (AutoCAD, Civil3D, ProjectWise) a plus
  • Attention to detail
  • Customer Service Focus
  • Documentation
  • Proper follow-up skills
  • Ownership of issues end to end
  • Quick Learner in an ever changing environment
  • Wish to grow within the IT realm
  • Provide Service Desk support and be accountable for the response and diagnosis of end-user issues
  • Assist in computer troubleshooting and maintenance, operating system and application installations, computer lease configurations, computer deployment and returns
  • Manage, record, report support activities and inventory
  • Take ownership of complex problems and escalate to the appropriate I.T. team member to expedite resolution
  • Travel between Wade Trim locations to provide computer, network, video conferencing support services
  • Provide on-site support and assistance for local CADD engineering applications and plotting
  • Troubleshoot server and network issues
  • Write effective user-oriented Helpdesk work order resolution documentation
  • Attend seminars and/or training classes
  • Maintain a safe working environment
  • Anticipate and provide resolutions to problems
  • Provide hands and eyes support for Server and Network teams

At Wade Trim, we are committed to maximizing the value of your infrastructure investment. For nearly a century, we’ve been solving complex engineering challenges to create stronger communities. Our work approach is customized to fit each client and project. We use a collaborative, friendly style – built on excellent communication before, during and after your project – to deliver solutions you can stand behind.

Company Stage


Total Funding



Detroit, Michigan



Growth & Insights

6 month growth


1 year growth


2 year growth