Helping the Everyday Consumer Build Financial Health 

As a leading financial technology platform, OppFi powers banks to bring credit access to  millions of everyday consumers who are locked out of mainstream financial options. We go beyond our mission - to help people rebuild financial health - and go further to ensure we keep the customer at the center of everything we do. We are creating a Customer-obsessed culture, with the capital “C”. 

And it starts with our team here. We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We welcome individuals who want to make a difference in the financial system through creating and building simple, transparent products that facilitate credit access, enable savings, and build wealth.

A few other fun facts about us. OppFi is an Inc. 5000 company for six straight years, a Deloitte’s Technology Fast 500™, the seventh fastest-growing Chicagoland company by Crain’s Chicago Business, and was named on Built In’s 2022 Best Places to Work in Chicago.

The Role: 

Reporting to the Supervisor, you will guide our customers on their journey with OppFi by providing high-quality customer service assistance when responding to requests from customers and prospective customers, while observing all compliance regulations. As a Brand Ambassador on behalf of OppFi, you will work with each customer to deliver a tailored service experience to meet their financial needs. Whether you are new to the financial technology industry or have financial experience, our team will help you develop skills for growth while you provide great customer experiences in our high-volume call center. 

What you’ll get to do:

• Assist customers with general inquiries about current loan statuses and payment arrangements such as account maintenance, payment cancellations, enrollment into assistance programs, and balance details
• Protect the business and our consumers from identity theft and/or fraud by adhering to established policies and procedures related to originations, servicing, regulatory compliance, and quality in accordance with company, state, and federal lending guidelines
• Quickly identify and solve problems at the moment while providing troubleshooting support and navigating multiple platforms via internet browser and other software
• Liaison between Originations, Servicing, Collections, and multiple departments; rerouting calls as necessary
• Meet effective, efficient, and accuracy goals while contributing to the overall success of the team, department, and OppFi
• Participate in ongoing training and development courses
• Adhere to established policies and procedures to protect the business and customers related to originations, servicing, regulatory compliance, and quality
• Perform other related duties as assigned

What you’ll bring to the team:

• 3+ years of customer service experience with 2+ years of experience in a high-volume contact center environment (preferred) 
• Collections or Sales oriented contact center experience is a plus (not required) 
• Demonstrated proficiency in standard business computer operations, internet applications, web browsers, G-suite, and various Windows-based software applications
• Ability to work in a flexible environment four weekdays AND one weekend day (Saturday or Sunday) each week or three weekdays AND all weekend, plus mandatory training up to 6 weeks (Monday - Friday 9 am - 5 pm)
• A passion for helping people with a positive and professional attitude
• Demonstrate reliability by self-regulating to maintain regular and dependable attendance  
• Commitment to excellent customer service for both external and internal customers by demonstrating the ability to communicate clearly and effectively
• Ability to work independently in a distraction-free remote environment with reliable internet access
• Exceptional time management skills with a willingness to learn and adapt to changing processes and technologies
• A team player who shares ideas and information to help the team meet objectives and thrive in a fast-past environment

Reports to: Supervisor

Job Level: Entry

The anticipated salary based on qualifications and experience is $16.50/hour and the total compensation package includes a 1-time equity grant based on level.

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.

Define your career at OppFi

OppFi is committed to providing an exceptional employee experience from Day 1. Key new hire programs include Day 1 Orientation, training with your manager and team and an educational summit featuring presentations by our senior leaders. Throughout and beyond your first-year journey, you’ll have access to a variety of events focused on culture, inclusion, connection, and education. We want you to feel welcomed, informed, and valued for who you are and what you bring to our company.

Starting your JourneyOppFi is a champion of change as the working work evolves, and we offer flexible options that recognize the evolving needs of our employees. As you move through our recruitment process, we will confirm details about our flexible work options.

OppFi is committed to creating an environment of learning and development. We’ll introduce you to the world of financial technology banking all the way to helping you grow in your professional career:

• Day 1 - Month 3: Define Your MissionYou’ll understand our company mission, values, and vision, and how your position at OppFi plays a part in that. With the help of your manager, you’ll set mission-aligned goals to make an impact in your role.
• Five weeks of financial technology banking educational training to build the knowledge and skills you need
• 2 - 4 weeks of guided live calls as you settle into your day to day functions
• Our team of leaders work with you to build a development plan with regular coaching, mentorship and support so you can reach your professional goals

• Months 3 - 6: Define Your BelongingYou’ll understand OppFi’s culture and know how to engage with and influence that culture.

• Months 6 - 12: Define Your JourneyYou’ll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at OppFi.

Compensation and Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. The dress code is casual. 

EEOC Statement

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at [email protected]. 

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/