Clinical Education Specialist

Job Description Summary

The Clinical Education Specialist schedules and implements customer training and education for internal and external customers and acts as consultant and technical expert on new and unique features of Company’s ultrasound products, including BK Fusion and other ultrasound product platforms.

This is a remote role where you will work out of your home office as well as travel to customer sites in the region (3 overnights per week on average).  The successful candidate will need to reside in the St. Louis, MO area.  The territory is Missouri, Nebraska, Kansas, Indiana, & Lower half of Illinois. *This role comes with a company vehicle. *Compensation dependent upon experience and geographical location.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

*St Louis-MO, NE, KS, IN, Lower half of IL. *

Job Description

Roles and Responsibilities

• Provides technical and clinical leadership during sales process by demonstrating full range of product features and benefits, including potential uses, product capabilities, and benefits to customers.  Provides input on needs of customers in new and existing markets and participates in market development activities.   

• Develops, coordinates, and delivers product training to customers on applications and equipment use, and monitors customer installations to improve customer satisfaction and maintain customer relationships.  Prepares site visit and demo reports and provides regular feedback on customer satisfaction and product needs.   

• Provides clinical and technical expertise at regional and national customer events. Supports trade shows and professional conferences by performing product demonstrations and promotions as well as customer training at society meetings, customer sponsored programs, and local and national trade shows.  Participates in Company-sponsored ultrasound programs including clinical trials, validation programs, research events, and education events.  

• Mentors field team, providing clinical, technical, and professional guidance.  Uses market and product knowledge to assist sales team in developing sales, marketing, and customer service strategies. 

• Communicates with CES, service, marketing, and sales teams to align applications activities with sales needs and business objectives and ensure customer and business needs are met.   Shares best practices.   Assimilates new hires into the organization.  Submits demo, schedule, and site visit information to management and updates regularly.  Submits statistics, reports, and forms, including expenses, in a timely manner.

• Assists with system software enhancements, upgrades, and updates as needed.

• Extensive travel within assigned geographic region with overnight stays and weekend travel required. Travel to national sales meetings and tradeshows in the United States and Canada expected

Required Qualifications

• Registered Diagnostic Medical Sonographer (RDMS) or Registered Vascular Technologist (RVT) and three or more years of related urology, surgical, point of care, or colorectal ultrasound experience with knowledge of cross-sectional anatomy, ultrasound anatomy, physiology, pathology, and safety aspects of diagnostic ultrasound.

• Active professional clinical and technical certifications and registries necessary to scan live patients in a clinical setting.

• Bachelor’s degree or equivalent years of experience.   

• Minimum 3 years of experience in scanning

• Must be able to complete and maintain all vendor credentialing requirements for entry into hospital environments as required. 

• Must be skilled in 2D, 3D, Doppler, and color flow imaging in order to demonstrate clinical scanning proficiencies on products and platforms. 

• Must be able to lift and move up to 30 pounds and push and pull wheeled ultrasound equipment.

• Ability to understand and present complex material and interact with physicians, surgeons, radiologists, sonographers, nurses, and other health professionals.

• Independent self-starter with ability to collaborate with and support cross-functional teams, internal and external customers, and global counterparts.

• Ability to manage and resolve conflict, communicate issues, and propose solutions as a part of a solution-based sales process. 

• Ability to identify opportunities for improvement and take actions to improve. 

• Team orientation with a customer satisfaction mindset. 

• Ability to multitask and manage multiple priorities.  

• Improve customer satisfaction through continuing education on optimization of equipment utilization by customer. 

• Computer proficiency with Microsoft Office Suite products required.

• Must complete company annual training modules. 

• 80% travel is required.

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We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.