Full-Time

Hospice Intake Coordinator

Confirmed live in the last 24 hours

BrightSpring Health Services

BrightSpring Health Services

10,001+ employees

No salary listed

Junior, Mid

Brookfield, WI, USA

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Required Skills
Customer Service
Requirements
  • Registered Nurse or Licensed Practical Nurse, with current and unencumbered appropriate state licensure
  • At least two years of healthcare experience preferably in hospice operations
  • Demonstrates a working knowledge of insurance reimbursement guidelines
Responsibilities
  • Coordinates all aspects of the patient intake process including establishing and maintaining positive relationships with customers and referral sources
  • Completes the intake process from initial referral contact to hospice admission
  • Ensures seamless transition of patients to hospice by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers
  • Utilizes clinical knowledge to triage incoming referrals to determine necessity of timely initiation of care to include need for same day admissions
  • Communicates directly with patients and families to ensure acceptance of services, responding to customer requests and concerns, and coordinating the insurance verification and authorization processes
  • May be called upon to resolve complex customer service issues or requests from patients, physicians, family members, or referral sources
  • Documents pertinent information regarding the patient’s demographics, medical condition, medications and treatments, and service being requested
  • Consults with physicians, nurses, discharge planners, and other health care professionals to facilitate a safe and smooth transition to hospice by coordinating services and equipment needs for clients prior to their admission
  • Uses clinical knowledge and knowledge of hospice criteria to anticipate patient needs and/or needs for orders for care
  • Effectively communicates hospice criteria to referral sources and serve as a resource for hospice criteria and alternatives to internal and external customers
  • Ensures face-to-face has been arranged if needed
  • Ensures compliance with all state and federal referral and intake regulatory requirements
  • Reports problems of a clinical nature to the Director of Clinical Operations or Clinical Supervisor as appropriate
  • Establishes and maintains positive working relationships with current and potential referral sources
  • Initiates initial and ongoing insurance authorization
  • Explains the Company’s policies, procedures, and programs to referral sources, patients and families
  • Follows through on requests for marketing information
  • Builds and monitors community and customer perceptions of the Company as a high quality provider of services
  • Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs
  • Maintains comprehensive working knowledge of the Company’s contractual relationships and ensure that patients are admitted according to contract provisions
  • Maintains comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by the Company
BrightSpring Health Services

BrightSpring Health Services

View

Company Size

10,001+

Company Stage

IPO

Headquarters

Louisville, Kentucky

Founded

1974

Simplify Jobs

Simplify's Take

What believers are saying

  • Telehealth market growth offers BrightSpring opportunities to expand digital health services.
  • Home healthcare demand is increasing, benefiting BrightSpring's service offerings.
  • AI integration in healthcare can improve BrightSpring's patient outcomes and efficiency.

What critics are saying

  • Schall Law Firm's investigation may lead to legal challenges for BrightSpring.
  • Integration challenges from Haven Hospice acquisition could affect BrightSpring's operations.
  • Sale of IDD business to Sevita might result in loss of revenue streams.

What makes BrightSpring Health Services unique

  • BrightSpring's IPO in 2024 marks a significant milestone in its growth journey.
  • The acquisition of Haven Hospice expands BrightSpring's hospice care services across 18 counties.
  • Promotion of Jennifer Phipps to CFO signals a strategic shift in financial leadership.

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Benefits

Flexible Work Hours

Company News

McKnight's Home Care
Mar 6th, 2025
BrightSpring posts profit in 2024 Q4, plans to explore new markets

BrightSpring, which launched an initial public offering at the start of 2024, ended a year of robust earnings growth with a strong performance in the fourth quarter.

Stock Titan
Mar 5th, 2025
BrightSpring Health Services, Inc. Announces Promotion of Jennifer Phipps to Chief Financial Officer

BrightSpring Health Services (NASDAQ: BTSG) has announced the promotion of Jennifer Phipps to Chief Financial Officer, effective March 4, 2025, succeeding Jim Mattingly.

BH Business
Jan 21st, 2025
BrightSpring Sells IDD Business to Sevita for $835M

BrightSpring sells IDD business to Sevita for $835M.

MarketScreener
Oct 11th, 2024
BrightSpring Health Services, Inc. Announces Retirement of Steven S. Reed as Chief Legal Officer and Corporate Secretary

BrightSpring Health Services, Inc. announces retirement of Steven S. Reed as Chief Legal Officer and Corporate Secretary.

GlobeNewswire
Sep 30th, 2024
BrightSpring Health Services, Inc. Welcomes Dr. Steve Miller to Board of Directors

BrightSpring Health Services, inc. welcomes Dr. Steve Miller to Board of Directors.