Posted on 2/1/2022
- Positive, enthusiastic, kind, sincere, patient, and adaptable
- Able to work a shift within the hours of 7 am - 7 pm MST!
- Organized, self-motivated, and a strategic problem solver
- Eager to learn and take on new challenges every day
- Driven by an entrepreneurial spirit that will evolve the Daily Harvest brand
- Flexible, versatile, and willing to do whatever it takes to get the job done
- 1+ years experience working in customer service
- Excellent written, verbal, and listening skills
- Strong problem-solving skills
- A motivated, positive attitude
- Previous work from home experience a plus
- Connect with and deliver above-and-beyond customer service through phone and email
- Problem solve and troubleshoot to resolve customer issues
- Become an expert on Daily Harvest - develop a nuanced understanding of our service to be able to answer any question and solve any problem
- Think creatively about ways in which we can optimize each customer's experience and brainstorm with the other members of the team
- Master our internal backend systems in order to efficiently, effectively and consistently deliver exceptional service while meeting quality and productivity goals
- Channel and share recurring customer inquiries, concerns and feedback to all members of the team to continuously improve areas of the business such as technology, marketing, operations, and product development
Subscription-based food delivery
Daily Harvest is on a mission to make it easy to eat more fruits + vegetables every day.
- Flexible time-off policy
- Comprehensive health benefits
- Online, anywhere
- Purposeful: We’re on a mission to deliver the healthiest, most convenient food our customers crave. We’re also working hard to protect our planet.
- Real: There’s no bad stuff in our food and no extra fluff in our fam. We value authenticity and honest POVs, and we openly collaborate as one.
- Spirited: We encourage self-expression, who you are both at work and after work, and the joy of sharing a job to do. We also celebrate everything (seriously).
- Fanatical: About superfoods. Dogs. Cats. All customers. Lizzo (yes, still). Exceeding expectations. Farmers. Farmers only. Etc.