Zuora Subscription Management Technical Consultant

The Subscriptions ManagementTechnical Consultant will demonstrate competencies in the following areas:

Development

• Design and oversee the integration of Zuora with other business systems, ensuring seamless order lifecycle management.

• Create and manageZuora Workflows.

• Upgrade testing

• Creating Data Queries and Reports

• Maintain Custom Objects

• Conduct system analysis, troubleshooting, and provide solutions to complex problems.

Advisory & continuous improvement

• Provide technical leadership and guidance to development teams.

• Keep up to date with Zuora roadmap developments for in scope processes and modules

• Identify opportunities for technical improvement and recommend changes to optimize system performance.

• Assist functional consultant in the preparation of test cases, test scripts for core functionalities, new enhancements and defect resolution tests

Design & implement

• Prepare and maintain all technical deliverables 

• Work with integration and data teams in documenting integration, conversion requirements and designs

Control & collaborate

• Perform technical reviews of configuration (& code if any)

• Perform impact assessment of interface changes

• Create release notes for deployment of changes and present at release board

• Support IT PMs and BAs with information required for new project initiation & delivery

Support

• Analyse and troubleshoot Production issues, working with users, IT and 3rd Party Applications Management Service Team and other technical teams to identify root causes and resolutions

• Work with Zuora Product team in finding solutions to complex problems

• Support the integration teams (MuleSoft) in development and incident resolution.

• Be available to GPOs/business stakeholders to help answer questions

Training and Support:

• Deliver knowledge transfer sessions regarding technical deployments to the Zuora support team.

• Provide ongoing support during and after implementation.

• Triage Zuora error reports.

• A minimum of five years of experience in an IT solution development discipline

• The individual ensures good IT process & controls and collaborates with IT to support the business:

Good understanding of Release Management processes

Experience of Configuration management and control software or manual documentation of Oracle system configurations/setups and maintenance of Workbook documentation

Experience analysing and troubleshooting issues and developing solutions with tenacity to address root causes 

• Good understanding of strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving business and operating models

• Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact and risks, taking account of technical and architectural debt

• Experience working in a relevant industry is helpful, but not required

• Experience developing architecture blueprints, strategies and roadmaps

• Experience delivering presentations to senior-level executives and technical audiences

• Experience of design and solutioning of Zuora is essential

• A broad experience of subscription tools 

• Excellent written and verbal communication skills

• Expertise in the Zuora platform, including billing, invoicing, payments, and finance modules.

• Familiarity with CRM systems, preferably Salesforce, and their integration with Zuora.

• Familiarity with ERP systems, preferably Oracle, and their integration with Zuora

• Zuora certification is highly desirable.

• Experience with RESTful API integration.

• Strong problem-solving skills and ability to deliver on time and on budget.

• Excellent communication skills, both verbal and written, with the ability to influence stakeholders and team members.

• Data savvy with knowledge of various aspects of a technology architecture like integration, network and security 

• Proven analytical, planning, organizational and technical and skills

• Ability to work with developers

• Exposure to multiple, diverse technologies, platforms, and processing environments but specifically around Salesforce technologies.

• Experience developing architecture blueprints, strategies and roadmaps

• Proven experience as a Technical Architect with a focus on Zuora Subscription Management and Order Lifecycle Management.

• Strong understanding of subscription management concepts, finance, and revenue recognition principles.