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IT Helpdesk Support
Confirmed live in the last 24 hours
San Jose, CA, USA
Experience Level
Desired Skills
Customer Service
  • University degree in Computer Science, MIS, or similar field of study
  • 3+ years supporting Windows and MacOS workstations
  • 3+ years working in O365
  • Excellent writing and communication skills
  • Familiar with Atlassian products
  • Familiar with enterprise MDM solutions
  • Provide excellent customer service to our employees
  • Troubleshoot HW/SW/VPN/Access related issues in a hybrid-cloud environment
  • Deploy and support a mixture of Windows and Mac workstations
  • Procure IT equipment and maintain vendor relationships
  • Support video conferencing and VOIP solutions
  • Maintain knowledge base and build solutions to help minimize common requests
  • Manage hardware and software inventory
  • Assist in co-location and office data center operations
  • Work on IT projects that provide real value to the company

501-1,000 employees

AI-driven cyber-threat detection
Company Overview
Vectra's mission is to see and stop cyber threats before they become breaches. As the leader in AI-driven threat detection and response, Vectra helps organizations detect, prioritize, investigate, and respond to cyberthreats early in the attack progression.
  • Family Medical Leave
  • Flexible Work Schedule
  • Remote Work Program
  • Health Insurance & Wellness Benefits - Dental Benefits, Disability Insurance, Flexible Spending Account (FSA), Health Insurance Benefits, Life Insurance, Vision Benefits
  • 401(K)
  • Employee Stock Purchase Plan
  • Paid Holidays
  • Paid Sick Days
Company Core Values
  • Customer First - We consistently put customers first and care deeply about their success
  • Integrity - We conduct business with integrity and don’t ignore it when the pressure is on
  • No Drama Teamwork - We engage in lively and challenging debates and have the courage to be open-minded and change our views