IT Helpdesk Support
Confirmed live in the last 24 hours
Locations
San Jose, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Atlassian
Customer Service
Communications
Requirements
- University degree in Computer Science, MIS, or similar field of study
- 3+ years supporting Windows and MacOS workstations
- 3+ years working in O365
- Excellent writing and communication skills
- Familiar with Atlassian products
- Familiar with enterprise MDM solutions
Responsibilities
- Provide excellent customer service to our employees
- Troubleshoot HW/SW/VPN/Access related issues in a hybrid-cloud environment
- Deploy and support a mixture of Windows and Mac workstations
- Procure IT equipment and maintain vendor relationships
- Support video conferencing and VOIP solutions
- Maintain knowledge base and build solutions to help minimize common requests
- Manage hardware and software inventory
- Assist in co-location and office data center operations
- Work on IT projects that provide real value to the company
AI-driven cyber-threat detection
Company Overview
Vectra's mission is to see and stop cyber threats before they become breaches. As the leader in AI-driven threat detection and response, Vectra helps organizations detect, prioritize, investigate, and respond to cyberthreats early in the attack progression.
Benefits
- Family Medical Leave
- Flexible Work Schedule
- Remote Work Program
- Health Insurance & Wellness Benefits - Dental Benefits, Disability Insurance, Flexible Spending Account (FSA), Health Insurance Benefits, Life Insurance, Vision Benefits
- 401(K)
- Employee Stock Purchase Plan
- Paid Holidays
- Paid Sick Days
Company Core Values
- Customer First - We consistently put customers first and care deeply about their success
- Integrity - We conduct business with integrity and don’t ignore it when the pressure is on
- No Drama Teamwork - We engage in lively and challenging debates and have the courage to be open-minded and change our views