IT Helpdesk Support
Posted on 2/9/2023
INACTIVE
Vectra

501-1,000 employees

AI-driven cyber-threat detection
Company Overview
Vectra's mission is to see and stop cyber threats before they become breaches. As the leader in AI-driven threat detection and response, Vectra helps organizations detect, prioritize, investigate, and respond to cyberthreats early in the attack progression.
AI & Machine Learning
Data & Analytics
Cybersecurity
B2B

Company Stage

Series F

Total Funding

$353M

Founded

2011

Headquarters

San Jose, California

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-5%

2 year growth

16%
Locations
San Jose, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Atlassian
Customer Service
Requirements
  • University degree in Computer Science, MIS, or similar field of study
  • 3+ years supporting Windows and MacOS workstations
  • 3+ years working in O365
  • Excellent writing and communication skills
  • Familiar with Atlassian products
  • Familiar with enterprise MDM solutions
Responsibilities
  • Provide excellent customer service to our employees
  • Troubleshoot HW/SW/VPN/Access related issues in a hybrid-cloud environment
  • Deploy and support a mixture of Windows and Mac workstations
  • Procure IT equipment and maintain vendor relationships
  • Support video conferencing and VOIP solutions
  • Maintain knowledge base and build solutions to help minimize common requests
  • Manage hardware and software inventory
  • Assist in co-location and office data center operations
  • Work on IT projects that provide real value to the company