Engineering Manager

Responsibilities:

• Drive growth within the business.
• Understand company and client challenges, with a strong customer focus.
• Manage and prioritize product initiatives.
• Represent the team in various forums.
• Collaborate with Product teams to clarify and execute product roadmaps.
• Promote technical decision-making, while retaining authority for final decisions when necessary.
• Define and implement best practices for monitoring, incident management, and troubleshooting.
• Design and build automation tools and processes to boost efficiency and reduce downtime.
• Participate in the design of new systems to ensure reliability and scalability.
• Manage team performance, create career development pathways, and provide coaching and mentorship.
• Provide regular, constructive feedback on individual and team performance.
• Stay updated on emerging technologies, tools, and best practices.
• Set clear team goals and delegate tasks with defined deadlines.

Experience:

• Proven experience building customer and/or sales-facing technology.
• Bachelor’s or Master’s degree in Computer Science or a related field (or equivalent experience).
• Experience applying AI/ML to solve customer challenges is a bonus.
• 2+ years of team management experience.
• Strong organizational and time-management skills.
• Excellent decision-making abilities.
• Proficient with Linux systems, cloud infrastructure, networking, and databases.
• Hands-on experience with automation tools and scripting languages (e.g., Python, Bash, Ansible, Terraform).
• Strong communication and collaboration skills.
• Ability to communicate ideas clearly and concisely in English, both written and verbal, to a global team.