Lead IT Support Engineer

About the role:

In Samsara’s Business Technology Core IT team, we work to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible.  As a member of the team, you’ll be in charge of owning the technology and processes that enable our people to do their best work. We are responsible for identifying, designing, implementing, and supporting the applications to create a streamlined experience for Samsarians. As a Sr IT Engineer on the team, you will be leading the architecture and technical delivery of a wide variety of solutions along with process engineering, automation and directly contributing towards the improvement of employee experience at Samsara. You will be driving strategic & mission-critical initiatives, technology assessment, architecture decisions, and end-to-end solution delivery by partnering with various technology teams and leaders.

This role will be eligible for hybrid work for 1-2 shifts in PST hours and an in-office 1-2 times a week.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

• Evaluate, innovate, develop, implement, and support any variety of internal SaaS Engineering automation systems geared to produce efficiency at scale
• Design, build, develop, and support integrations, automations and feature releases across the core technologies and services that power our business
• Lead and collaborate with a team of domain experts on implementation, management, and support of Business technology products and IT applications
• Be the primary owner for key applications or infrastructure
• Integrate best practices, develop roadmaps, ensure service availability, optimize performance, and maximize impact
• Develop and deploy new architecture patterns for services that maximize availability, security, scalability, and livability for the supporting team
• Research, assess, and incorporate the best new vendors and technologies into our stack
• Provide Tier 3 support for IT incidents and mentor junior team members
• Build and maintain clear documentation, including architecture diagrams and business process flows
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• A Bachelor's degree in Computer Science, Information Technology, engineering or related field
• 10+ years of experience in an IT Systems Engineering role and a minimum of 6 years of hands-on experience with Okta and Google Workspaces providing the highest level of support and troubleshooting the most difficult issues for these applications
• Proficient working with APIs in Python
• Demonstrated experience building complex automations with tools like Okta Workflows or Workato 
• Demonstrated experience configuring, troubleshooting and deploying an Identity and Access Management solution
• Demonstrated experience with Google Apps Manager (GAM) command line tool
• Ability to lead and drive work without supervision across functions and collaborate with all levels of users and management
• Solid fundamentals of IT infrastructure, security, and corporate systems with demonstrated experience leading complex compliance initiatives for IT
• Experience with AWS cloud platforms like AWS, Azure, or GCP
• Enthusiasm for helping others and providing technical leadership

An ideal candidate also has:

• Demonstrated expertise in one or more of our core technologies (Google Workspace, GCP, Okta, Jira, Confluence, OpsGenie, Slack, Github, Zendesk, Saviynt, Zoom, etc)
• Expertise with creating Splunk dashboards and alerts for operationalizing integrations
• Experience with Terraform
• Advanced systems/software engineering expertise with Python/Ruby scripting skills.
• Ability to build custom connectors using the Workato Connector SDK.

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