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Senior Technical Support Engineer
Posted on 8/2/2022
Wyomissing, PA, USA
Experience Level
Desired Skills
  • 2 to 5 years of experience in similar industry as Menlo (enterprise cloud/network security, or IT admins of security services/devices)
  • Fast learner and self-starter
  • Excellent verbal and written communication and interpersonal skills
  • Ability to troubleshoot HTTP/HTTPS and cybersecurity related technologies
  • BS or MS in EE or CS/CE, Math, Physics or related fields
  • Extensive knowledge of TCP/IP, Internet and web proxy technologies
  • Demonstrate strong analytical and problem-solving skills
  • Experience in supporting Federal accounts a plus
  • Practical knowledge and understanding of AWS a plus
  • Duties may require being on call periodically and working outside normal working hours (evenings and weekends)
  • Lead troubleshooting effort to resolve customer reported issues via phone and/or e-mail or remote session
  • Provide configuration/policy/design recommendation and assistance in customer deployment
  • Create knowledge base articles and best practice documentation
  • Recreate complex issues both in Cloud environment or OVA/appliance
  • Assist engineering and operations teams to investigate and resolve software or operations issues
  • Train and mentor tier 1 and tier 2 support engineers
  • Perform patch qualification related tasks such as bug fix verification
  • Analyze Splunk log data, network packet traces, internal logs
  • Ensure customer's reported issues are resolved to the client's satisfaction in a timely manner
Menlo Security

201-500 employees

Web security vendor
Company Overview
Menlo Security's mission is to enable the world to connect, communicate and collaborate securely without compromise.
  • Healthcare
  • OneMedical
  • Equity
  • Unlimited PTO
  • Holidays
  • Mental health days
  • Wellbeing initiatives
  • Catered lunches
Company Values
  • Customer empathy
  • Thinking creatively
  • Stay aligned
  • Get it done
  • Help each other out