Guest Service Event Worker

Job Title

Guest Service Event Worker

Agency

Tarleton State University

Department

Event Center Guest Services

Proposed Minimum Salary

Commensurate

Job Location

Stephenville, Texas

Job Type

Temporary/Casual Staff (Fixed Term)

Job Description

The Event Services Worker plays a key role in supporting the Tarleton State University Event Center by delivering exceptional front-line customer service and ensuring smooth event operations. Core responsibilities include ushering at events, assisting with ticket sales and entry, monitoring building security, and maintaining a clean, safe, and welcoming environment. This position is essential to creating a positive and seamless experience for guests, students, and community members.

Strong communication, teamwork, and problem-solving skills are critical to success in this role.

Evening and weekend availability is required, with work schedules determined by the needs of scheduled events. This is a temporary, part-time position limited to a maximum of 19 hours per week, based on the operational needs of the Event Center.

Job Duties/Responsibilities:

• Provide service as an usher for campus wide events such as concerts, athletic events, etc.

• Event ticket sales support as needed

• Scanning tickets at University events

• Perform building operation tasks including locking and unlocking main doors, various offices, etc.

• Provide front line customer service including answering phones, transferring calls, giving directions, and assisting patrons and general public

• Monitor building security as needed

• Reporting building maintenance, cleaning, and safety concerns

• Maintain a clean and organized workspace

• Work with other building staff team members to solve problems, provide updated information, and assist with scheduling as needed

• Coordinate evacuation procedures in the case of an emergency

• Assist with filling shifts and special event needs

• Provide other duties as assigned

Required Qualifications:

• Customer service experience

• Must be available to work nights and weekends

Preferred Qualifications:

• Common business software applications such as Microsoft Office

• Familiar with audio and visual and presentation equipment

• Experience serving as a student leader in a professional environment

Skills/Abilities:

• Problem solving

• Lift, carry and/or otherwise move items weighing up to approximately 20 pounds on occasion

• Ability to move about and between venues for extended periods of time up to a full shift of work

• Bend and stoop

The target base hourly compensation is $18.03 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.