Full-Time
Principal Trainer
Master Training Environment Build Specialist
Updated on 9/3/2026
University of Miami
Research university in Coral Gables, FL
No salary listed
Company Does Not Provide H1B Sponsorship
Miami, FL, USA
In Person
Bachelor's
Category
 Training |
|---|
Required Skills
Microsoft Office
Epic (EHR)
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Requirements
- A bachelor's degree in a relevant field is required.
- A minimum of 3 years of relevant experience is required.
- Familiarity with physician practice workflows, hospital outpatient departments, and patient experiences within the organization is required.
- Understanding of integration points including scheduling, laboratory, radiology, billing, and inpatient clinical systems is required.
- The ability to communicate effectively in oral and written form is required.
- The ability to maintain effective interpersonal relationships is required.
- The ability to recognize, analyze, and solve a variety of problems is required.
- The ability to analyze, organize, and prioritize work under pressure while meeting deadlines is required.
- Proficiency in computer software, including Microsoft Office, is required.
- The ability to process and handle confidential information with discretion is required.
- The ability to work evenings, nights, and weekends as necessary is required.
Responsibilities
- Participate in pre-production simulations, workflow integration, testing, and validation of system functionality.
- Provide end-user training on clinical system applications supported by the Information Technology Training department.
- Develop training project plans in correlation with Information Technology project planning and guidelines to meet implementation deadlines.
- Develop lesson plans, curriculum designs, training manuals, classroom exercises, competency assessments and testing, and online computer-based learning modules for employee roles and job functions using clinical systems.
- Participate in application testing, simulations, and go-live activities, including production.
- Collaborate with analysts on application changes and new features to develop training strategies.
- Review interactions with stakeholders, the business community, and end-users to ensure training meets business and clinical needs.
- Review project status and issues on an ongoing basis with leadership.
- Analyze, design, build, test, and troubleshoot application and technical issues related to Master Training Environment training environments.
- Participate in on-call scheduling as required.
- Adhere to University and unit-level policies and procedures and safeguard University assets.
- Provide oversight and leadership to Credentialed Trainers on the training team.
- Assist the Epic Lead Trainer with Master Training Environment development across the Epic training team.
- Lead the training team in communicating training policies, coordinating required training, and managing classroom and virtual training.
- Collaborate with key stakeholders, end-users, and training team members to optimize the training experience.
- Serve as a primary support contact for training end-users.
- Lead all phases of training maintenance and execution.
- Lead analysis of new training releases and validate impacts to workflows.
- Lead identification and troubleshooting of issues and guide the team in resolving them.
- Support junior staff members in evaluating and resolving training issues, identifying and implementing training changes, retrieving requested data, and performing day-to-day training operations.
- Collaborate with analysts on training changes to ensure optimal execution and maintenance of training strategies.
- Review, build, test, and assist the lead trainer with managing and troubleshooting technical issues related to Master Training Environment training environments.
- Work with stakeholders, the business community, and end-users to ensure training meets business and clinical needs.
- Maintain regular communication with team members, including participating in one-on-one and weekly team meetings.
- Review the status of training rollouts and issues on an ongoing basis with leadership.
- Participate in a rotational on-call schedule to provide end-user support and address urgent issues.
- Become knowledgeable about UHealth policies, procedures, and business operations.
Desired Qualifications
- EpicCare Ambulatory certification is preferred.
- Experience in healthcare or a healthcare-related organization is preferred.
- Familiarity with case or care management workflows and wellness programs is preferred.
- Familiarity with quality reporting initiatives such as Physician Quality Reporting System, Accountable Care Organizations/Medicare Shared Savings Program, and Meaningful Use is preferred.
- Familiarity with health plan concepts and workflows is preferred.
- Extensive understanding of the Epic Master Training Environment build is preferred.
- Skill and experience in adult education is preferred.
The University of Miami is a private research university focused on education, discovery, and service, with undergraduate, graduate, and professional programs.
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