Full-Time

Technical Product Support Analyst I

Confirmed live in the last 24 hours

Inovalon

Inovalon

1,001-5,000 employees

Cloud-based healthcare data analytics solutions

Consulting
Healthcare

Compensation Overview

$15.63 - $19.24Hourly

+ Performance-based incentives

Entry, Junior

Company Historically Provides H1B Sponsorship

Tampa, FL, USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Customer Service

You match the following Inovalon's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Minimum of 1 year of experience in customer service
  • Experience multi-tasking in a fast paced, detail-oriented environment
  • Experience working independently
  • Experience working with cross-functional teams
Responsibilities
  • Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools
  • Contact and interface for customers regarding support, troubleshooting and problem resolution
  • Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution
  • Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process
  • Document all activities with customers in CRM per defined process and procedures
  • Resolve open cases within specified guidelines
  • Elevate issues following escalation procedure timely and as appropriate
  • Maintain compliance with Inovalon’s policies, procedures and mission statement
  • Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
  • Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer
Desired Qualifications
  • Experience in a call center environment, Healthcare IT industry with high volume of transactions is preferred
  • Software Technical Support experience is preferred
  • Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred
  • Knowledge working with Problem Management, Records Management ticketing system is preferred
  • Experience using CRM Software is preferred
  • Experience with MS Office Products is preferred
  • Experience handling confidential information is preferred

Inovalon provides cloud-based software solutions that focus on improving data-driven healthcare. The company offers a platform that integrates real-time data access and advanced analytics, supporting over 100 solutions for healthcare organizations. These solutions help clients enhance patient care, streamline operations, and improve financial performance. Inovalon's platform is designed to be user-friendly and integrates easily with existing healthcare systems, allowing clients to access tools for revenue cycle management, care quality management, and workforce management. Unlike many competitors, Inovalon emphasizes national-scale connectivity and automated processing, making it easier for healthcare providers, payers, and pharmaceutical companies to utilize their data effectively. The goal of Inovalon is to empower healthcare organizations to achieve better clinical outcomes and operational efficiencies through the effective use of data.

Company Stage

IPO

Total Funding

N/A

Headquarters

Bowie, Maryland

Founded

1997

Growth & Insights
Headcount

6 month growth

11%

1 year growth

14%

2 year growth

14%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with MEDITECH could increase adoption of revenue cycle management solutions.
  • AI-powered Converged Record Review may attract clients seeking advanced analytics.
  • Recognition as top vendor for RCM and analytics boosts reputation and client base.

What critics are saying

  • $50 million fraud lawsuit could cause financial and reputational damage.
  • Partnership with MEDITECH may pose integration and data security challenges.
  • AI-powered Converged Record Review faces data privacy and compliance challenges.

What makes Inovalon unique

  • Inovalon integrates national-scale connectivity with real-time data access and advanced analytics.
  • The company offers over 100 solutions for optimizing healthcare operations.
  • Inovalon's platform supports revenue cycle management, care quality, and workforce management.

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Benefits

Health Insurance

Life Insurance

401(k) Company Match

Paid Vacation

Hybrid Work Options