Workplace and Experience Lead

Company 

Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term financial stability.

Founded in 2019 by Ed Harycki, former Swift Capital Founder (acquired by PayPal in 2017). Backed by Khosla Ventures and led by industry pioneers from companies such as; PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions.

Overview:

The Workplace and Experience Lead is a strategic leadership role responsible for overseeing office operations, real estate, facilities management, and employee engagement across multiple sites. This position transforms our offices into dynamic platforms for exceptional employee experiences, infusing hospitality and elevated experiential components to create welcoming, inspiring workplaces that drive engagement and connection. By prioritizing in-person collaboration, this role enhances efficiency and builds a strong, cohesive company culture in a high-growth startup. Reporting to the Chief People Officer, the Office and Employee Experience Manager leads a multi-site strategy to elevate facilities and employee satisfaction, crafting environments where employees thrive. Occasional executive assistance may be required during periods of rapid growth.

Responsibilities:

Office Operations and Real Estate Strategy

• Oversee operations of multiple office locations, ensuring efficient, safe, and professional work environments that support in-person productivity and collaboration to foster a vibrant company culture.

• Lead multi-site real estate and facilities strategy, including site selection, lease negotiations, space planning, and maintenance to create inspiring workplaces that support organizational growth and enhance employee experience.

• Manage budgets, vendor contracts, and services to ensure cost-effective, sustainable operations compliant with local regulations.

• Coordinate with property managers, landlords, and contractors to address facility issues and execute repairs, renovations, or upgrades that enhance the workplace experience.

• Analyze space utilization and real estate market trends to inform strategic decisions on office expansions, relocations, or consolidations, ensuring offices are designed to inspire and connect employees.

• Leverage technology and data to streamline processes and monitor key performance indicators (KPIs) for office efficiency and facilities performance, reporting progress to leadership.

Employee Engagement and Experience

• Design and implement programs to enhance employee engagement, satisfaction, and retention across multiple locations, using the office environment to foster meaningful connections.

• Foster a positive workplace culture through team-building activities, recognition programs, and wellness initiatives tailored to a fast-paced startup environment, emphasizing in-person interactions to build a cohesive company culture.

• Collaborate with HR to align employee experience strategies with organizational values and goals, leveraging the office as a platform for engagement.

• Collect and analyze employee feedback through surveys and focus groups to identify and implement improvements that enhance the workplace experience.

• Develop onboarding programs to integrate new hires effectively, using the office as a platform to ensure immediate connection to company culture during rapid growth through in-person engagement.

Executive Assistance (As Needed)

• Provide occasional administrative support to senior leadership, such as calendar management, travel coordination, or meeting preparation, during high-demand periods.

• Assist with preparing reports or presentations, particularly for real estate or facilities planning.

• Act as a liaison between executives and stakeholders when required, ensuring clear communication.

• Handle sensitive information with discretion and professionalism.

Qualifications:

• Bachelor’s degree in Business Administration, Real Estate, Facilities Management, Human Resources, or related field

• 7+ years of experience in office management, real estate, facilities management, or employee engagement, with 3+ years in a leadership role.

• Proven expertise in managing multi-site real estate portfolios, lease negotiations, and facilities operations, with knowledge of market trends and regulations.

• Strong organizational and project management skills to handle multiple initiatives in a high-growth startup environment.

• Exceptional interpersonal and communication skills, focused on relationship-building and collaboration in an in-person setting.

• Experience designing and implementing employee engagement or workplace culture initiatives with a focus on creating inspiring workplaces.

• Proficiency with collaboration tools (e.g., Google Workspace, Slack, Slack, and Notion), and construction or facilities management platforms.

• Ability to handle sensitive information with discretion.

• Strategic, proactive, and solutions-oriented, adaptable to a dynamic startup, with a passion for creating inspiring workplace environments.

Preferred Skills:

• Experience in a fast-paced, high-growth startup with distributed teams and multiple office locations.

• Knowledge of workplace design trends and sustainable facilities practices that enhance employee experience.

Benefits and Perks

Our goal is to provide a comprehensive offering of benefits and perks that promote better financial, mental, and physical wellness.

We believe working alongside each other in person is the best way to build a great product and foster a strong company culture. Our expectation is that employees are in the office five days a week, allowing for optimal collaboration, inclusivity, and productivity. At the same time, we understand that life happens and recognize the importance of flexibility. We are committed to supporting our employees when circumstances arise that require remote work or adjusted schedules. Our goal is to ensure everyone can effectively balance personal and professional responsibilities while maintaining our collaborative and productive environment.

Here are some highlights of our benefits and perks offerings, feel free to ask your recruiting partner for more details on our comprehensive offering for employees.

• 100% company-paid medical, dental, and vision coverage for you and your dependents on your first day of employment. 

• Monthly fitness reimbursement up to $100 or a full membership to LifeTime Fitness

• 401(k) with a 3.5% match and immediate vesting 

• Meal program for breakfast, lunch, and dinner

• Life and accidental insurance

• Flexible PTO

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total compensation and rewards package at Credit Genie. You may also be eligible to participate in the bonus and equity programs. You will also have access to comprehensive medical, vision, and dental coverage, a 401(k) retirement plan with company match, short & long term disability insurance, life insurance, and flexible PTO along with many other benefits and perks.

Credit Genie is a proud Equal Opportunity Employer where we welcome and celebrate differences. We are committed to providing a workspace that is safe and inclusive, where everyone feels supported, connected, and inspired to do their best work. If you require any accommodations to participate in our recruitment process, please inform us of your needs when we contact you to schedule an interview.