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Senior Director
Core Sales Operations, Remote
Posted on 1/25/2023
Dorchester, Boston, MA, USA
Experience Level
Desired Skills
Data Analysis
  • Ability to build and lead high-performance operations teams that help drive business outcomes
  • Ability to develop high impact strategies to improve effectiveness and drive key metrics
  • Highly analytical and data-driven, with proven ability to use a deep understanding of business metrics to drive outcomes
  • Demonstrated success operating in a cross functional environment and delivering outcomes
  • Sales Planning & Strategy experience, including salesforce sizing, territory design, capacity modeling, and planning
  • Strong project management experience with demonstrated ability to effectively manage time, prioritize tasks and work within deadlines on a global scale
  • Strong sense of ownership over annual and quarterly planning
  • Strong sense of curiosity with a bias towards action
  • Proficiency with tools such as Salesforce and Tableau
  • 10+ years of total work experience in Strategy, Finance, Analytics, Sales Operations, Business Operations, Management Consulting, or other related roles
  • 5+ years of direct management experience in Sales Operations or related field
  • 5+ years of operating experience in a high-growth, fast-paced environment at a B2B SaaS startup/scaleup
  • Drive annual planning cycles, including setting goals, coverage model revisions, territory design, and cascading our financial plan in close collaboration with CFO, Regional Sales and Marketing Leadership
  • Drive continuous improvement through standard operating cadences, including weekly forecast and metric reviews in addition to monthly and quarterly go-to-market business reviews
  • Define/deploy new operational processes and ensure rigorous adoption across the GTM organization (pipeline hygiene, account ownership, discounting, .etc.)
  • Perform strategic product, market, and customer analyses to identify new growth drivers or opportunities for improvement
  • Define, manage, and provide insights on key performance indicators across a range of segments, geographies, and go-to-market teams
  • Collaborate with Sales, Finance, Marketing, Product, Engineering, and other cross-functional stakeholders to design and execute strategic and/or operational projects to increase sales productivity, operational efficiency, and revenue
  • Manager of managers and leads multiple teams across deals desk, planning, and analytics. Recruits, interviews, hires, and trains new staff
  • Work with our People Ops team to develop and implement excellent hiring, training, and performance management capabilities
  • Work with the Global VP GTM Ops and regional counterparts on workforce management, planning, and budgeting for our fast-growing regional teams
  • Oversees the daily workflow of the department
  • Provides constructive and timely performance evaluations
  • Handles discipline and termination of employees in accordance with company policy
  • Leads activities of one or more functional areas through managers who have the overall responsibility for the success of their assigned areas
  • Oversees team(s) to develop new methods and solve Klaviyo-wide business problems

1,001-5,000 employees

Growth marketing customer platform
Company Overview
Klaviyo's missions is to help companies retain customers and maximize their ROI. Klaviyo’s data–proven customer platform allows companies to send relevant, well–timed emails and SMS that increase lifetime values.
Company Core Values
  • We always put our customers first.
  • We are always learning.
  • We strive to make the world more equitable.
  • We collaborate radically.
  • We are ambitious.
  • We are remarkable.