Full-Time

Project Car Restoration Advisor

The Eastwood Company

The Eastwood Company

51-200 employees

DIY automotive repair and restoration tools

No salary listed

Remote in USA

Remote

Category
Retail (1)
Required Skills
Sales
Customer Service

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Requirements
  • Ownership of customer interactions.
  • A positive and proactive approach to problem solving.
  • Good communication skills.
Responsibilities
  • Advise customers by phone, email, and live chat on the best products for their project or restoration.
  • Provide customers with information and instructions on the appropriate use and application of the company's products.
  • Navigate software applications and computer systems to place orders and document conversations and actions taken.
  • Provide customer service by following organizational policies and processes.
Desired Qualifications
  • Automotive restoration experience.
  • Prior sales experience.
  • Experience within a contact center, although it is not required.
  • Comfort working with computers and learning new systems.
  • Commitment to learning the company's products.
  • Experience shopping online.

Eastwood sells tools and supplies for DIY automotive repair, restoration, and modification for cars, trucks, and motorcycles. Its products include specialized hand tools, coatings, and equipment that let customers repair body panels, restore finishes, and upgrade components, often with guidance tailored to automotive projects. The company differentiates itself with a long history (since 1978) focused on hobbyists and professional restorers and a product lineup centered on hands-on automotive work rather than general hardware. Its goal is to help customers complete automotive projects reliably by providing practical tools and project-focused guidance.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Pottstown, Pennsylvania

Founded

1978

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Simplify Jobs

Simplify's Take

What believers are saying

  • April 2026 launched Elite TIG 225, Vista-Arc helmet, and Versa-Cut 5x5.
  • February 2026 TIG 220 upgrade reinforces premium welding leadership and upsell opportunities.
  • July 18, 2026 Summer Classic keeps enthusiasts engaged and drives repeat purchases.

What critics are saying

  • Trustpilot shows 1.7/5 reviews, citing service, shipping, returns, and quality.
  • Kian bought Eastwood in 2019; a weak exit window pressure remains if demand softens.
  • Amazon and Harbor Freight crush price points, risking margin erosion and brand commoditization.

What makes The Eastwood Company unique

  • Eastwood owns a loyal DIY automotive niche with branded tools and education.
  • 2026 product launches span TIG welders, CNC plasma tables, and shop equipment.
  • Eastwood University and The Garage content tighten hardware sales and training together.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Employee Discounts

Growth & Insights

Headcount

6 month growth

5%

1 year growth

5%

2 year growth

5%