Vantage Account Executive

Want to make a real difference in how a global network approaches client satisfaction? Passionate about data and its power to drive decisions?

As a Vantage Account Executive, you’ll be a vital part of WPP’s leading client satisfaction programme, Vantage. You’ll ensure the smooth running of this game-changing initiative by supporting both internal teams and external clients.

Your Impact:

• Onboarding Expert: Guide new users through onboarding, providing clear instructions and training.
• Data Storyteller: Analyse program data and create insightful reports that demonstrate Vantage’s value.
• Project Support: Assist the Account Management team on special projects, showcasing your adaptability.
• Process Improver: Identify opportunities to enhance program efficiency and contribute to Vantage’s evolution.

Your Support:

• Technical Guide: Provide first-line technical support to end-users, troubleshooting issues and ensuring a seamless experience.
• Access Manager: Handle user access requests, ensuring data security and compliance.
• Communication Pro: Manage incoming inquiries professionally, escalating complex issues when needed.

About You:

• Excellent communicator: You convey complex information clearly and concisely, both in writing and verbally.
• Highly organised: You thrive in a fast-paced environment, juggling multiple tasks and deadlines.
• Analytical: You extract meaningful insights from data and present them in a clear and compelling way.
• Tech-savvy: You’re proficient in Microsoft Office, particularly Excel and PowerPoint, and comfortable with databases and dashboards.
• Team player: You collaborate effectively in a dynamic and fast-paced environment.
• Problem-solver: You identify and resolve issues efficiently and effectively.
• Client-focused: You’re passionate about delivering exceptional client experiences.

Ideally, you’ll have:

• Experience in a client-facing or administrative role, ideally within a professional services environment.
• Familiarity with CRM systems and survey platforms.
• An understanding of agency structures and workflows.

We offer the chance to:

• Work on a high-impact, global initiative transforming how WPP interacts with clients.
• Learn from industry experts and develop your skills in a collaborative environment.

Who you are:

You’re open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You’re optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we’ll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite