Part-Time
Enrollment Coordinator
AAA Club Alliance
Automotive membership and travel services
Compensation Overview
$15.46 - $19.71/hr
King of Prussia, PA, USA
In Person
Bachelor's, Associate's
 Clerical & Data Entry (1) |
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- A high school diploma or equivalent is required; an Associate degree is preferred, or relevant work experience may substitute for the degree.
- Two years of previous sales and/or customer service experience are required.
- Maintain a satisfactory criminal history and meet all state-specific legal requirements for the job.
- Complete initial and ongoing training and vendor background requirements.
- Obtain Notary Public designation if required.
- Hold a valid driver's license if travel between locations is required.
- Demonstrate customer service skills, including problem resolution.
- Learn, retain, and communicate state-specific regulations required to complete client transactions.
- Successfully complete all required departmental and vendor training workshops.
- Handle multiple activities requiring the application of a substantial variety of policies and procedures in combination.
- Use oral, written, and listening communication skills to complete assignments accurately, handle complex transactions, and interact constructively with others.
- Use Microsoft Office, Microsoft Word, Microsoft Excel, the internet, and competent keyboarding skills to complete daily work assignments accurately and efficiently.
- Demonstrate above-average computer skills and the ability to perform basic hardware and software troubleshooting.
- Capture biometric data, including electronic fingerprints, according to vendor and state regulatory requirements.
- Verify applicants' government-issued photo identification documents before providing fingerprinting services.
- Collect applicants' fingerprints and biographic information.
- Scan and transmit applicant information, fingerprints, documentation, and biometrics using provided computer equipment in accordance with program requirements.
- View and print appointment schedules using a web-based application.
- Complete electronic reporting to the vendor for successful transactions, including the assigned unique identifying number.
- Make and maintain complete and accurate transaction copies while protecting customer confidentiality and privacy in accordance with company and state-specific regulatory requirements.
- Conduct total quality-control reviews of applications for completeness, compliance, and accuracy.
- Interface with the help desk to resolve technical difficulties.
- Maintain confidentiality and secure customer data.
- Perform other administrative duties as needed to support program requirements.
- Sell and represent AAA products and services to generate membership and financial-services sales and insurance referrals.
- Use established sales and service techniques to improve member and client retention, meet or exceed quality-standard scores, and meet productivity goals.
- Counsel potential members on membership-plan benefits and services, with an emphasis on Plus, Premier, and auto-renewal plans.
- Conduct membership reviews for existing members, update and upgrade plans as appropriate, and explain membership value.
- Implement process improvements as needed.
- An Associate degree is preferred.
AAA Club Alliance is a membership organization providing roadside assistance, automotive services, insurance, travel planning, financial products, and member discounts across its operating territory. It serves drivers, travelers, households, and businesses through digital channels, contact centers, local stores, car care locations, and affiliated service operations. The organization brings together several regional AAA clubs and trade names under a shared operating structure. Teams work across roadside service, automotive repair, insurance, travel, membership support, retail operations, financial services, technology, marketing, and corporate functions.
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