Facebook pixel

Commercial Renewals Manager
East Coast
Posted on 1/25/2023
Remote • United States
Experience Level
Desired Skills
  • 3-5 years of experience in renewals, customer success, sales, account management or equivalent customer facing role
  • Comfort negotiating Saas agreements
  • Ability to tactfully close deals with a high degree of integrity and independence
  • Highly organized with strong attention to detail
  • Strong oral, written and presentation skills
  • Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
  • Requires ability to withstand frequent and intense pressure as a result of demanding workload and must be able to maintain a positive and professional manner throughout
  • Experience recording information in Salesforce or similar CRM system preferred (not required)
  • Team player who enjoys assisting where needed and finding ways to help
  • High activity level, enthusiastic, self-motivated, tenacious
  • Manage all aspects of the subscription renewal process for a defined set of customers to ensure continuous access to Okta products and services, drive long-term agreements, and maintain and grow Okta revenue
  • Proactively manage a quarterly portfolio of 40+ customer renewals, $3M+ in ARR
  • Own, drive, and lead the renewals process in collaboration with Customer Success, Sales or Okta Alliances to formulate a renewal strategy which may include: improving the value to the customer, driving revenue growth, and mitigating churn risk
  • Build relationships with customer executives and stakeholders to understand objectives and accelerate their path to value by identifying additional service, training and/or support needs
  • Work closely with Deal Desk, Order Management, and Legal teams to ensure all contracts are accurate
  • Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
  • Work on assigned projects and take initiative to improve the way our team operates
  • Track and document all renewal activities in Salesforce and other Okta business applications
  • Forecasting renewals, upsells, churn with accuracy
Okta provides online identity verification solutions.
Company Overview
Okta provides online identity verification solutions.