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Supervisor, Credit Disputes
Posted on 3/21/2022
Phoenix, AZ, USA
Experience Level
Desired Skills
  • 1 - 3 years previous experience managing a team of specialists in a fast paced, goal-oriented operations environment
  • Extensive knowledge credit reporting requirements for all accounts, including, but not limited to, current, delinquent, repossession, bankruptcy, charge-off and transferred accounts
  • Broad knowledge of consumer banking and/or Financial Services including, but not limited to, loan processing, onboarding new accounts, checking, savings, debit card, etc
  • Detail-oriented, analytical, and highly organized Self-starter and ability to work in fast-paced and dynamic environment
  • Strong verbal and written communication skills Operations (loans, bank accounts, mobile app, credit card, auto refinance, HELOC, processing, customer facing, financial, tech) experience a plus
  • Excellent grammar, spelling, and punctuation
  • Experience in a financial service setting at a startup, branch, and/or online support center is preferred
  • Maintaining strong knowledge of credit reporting requirements for all accounts, including, but not limited to, current, delinquent, repossession, bankruptcy, charge-off and transferred accounts
  • Assuring that all accounts reporting to the consumer reporting agencies are reported in accordance with Metro 2 Format, the Credit Reporting Resource Guide and in compliance with the Fair Credit Reporting Act
  • Conduct monthly and ad hoc audits of the information reported to the credit bureaus to assure accuracy and to take corrective action as appropriate
  • Provide training and coaching to Credit Disputes Specialists in relation to completing audits of Metro 2 files and taking corrective measures
  • In depth knowledge of e-Oscar and related consumer dispute processes
  • Delegate credit reporting related tasks to Credit Disputes Specialists
  • Review error reports and take action as appropriate
  • Act as a liaison with credit reporting agencies and ensure compliance within regulatory guidelines
  • Responsible for proper record keeping providing proper audit trails
  • Identifying and reporting credit reporting trends or issues to manager that may pose compliance or operational risk
  • Manage team KPIs, and ensure department exceed goals
  • Drive your team toward exceeding operational goals, using metrics to ensure efficiency, quality, and customer experience in day-to-day operations
  • Mentor, inspire, and provide guidance to your team with a focus on helping them achieve their goals, grow as team members, and create successful experiences for our customers
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
  • Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed
  • Take on additional responsibilities as assigned

201-500 employees

Personal loans, cards and rewards checking
Company Overview
Upgrade's goal is to offer their users more value and a better experience than they receive from their traditional bank.
Company Values
  • Create - Drive innovation, try something new, build great products and deliver amazing experiences to our customers.
  • Learn - Join a diverse work environment that promotes constant learning, testing and discovery together.
  • Impact - Make a difference in the lives of millions of people by empowering them with knowledge and access to affordable credit.