Full-Time
Backend Production Support Engineer
Mandarin Speaking
Confirmed live in the last 24 hours
Crypto.com
5,001-10,000 employees
Platform for trading and managing cryptocurrencies
Senior
United States
Hybrid role in the United States.
- 5+ years of experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.
- Solid experience in a Linux environment and relevant support tools.
- Experience with shell scripting, Ruby, and SQL technologies.
- Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry).
- Familiarity with exchange platform domain knowledge
- Experience in GitOps with ArgoCD is a plus.
- Strong analytical skills and the ability to proactively identify issues before they escalate.
- Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects.
- Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders.
- Proficiency in both written and spoken English and Mandarin; Cantonese is a plus.
- Willingness to work flexible hours to cover US trading sessions.
- Embody a proactive and positive mindset, demonstrating a strong "can-do" attitude.
- Experience with version control systems (Git is a plus).
- Familiarity with SDLC processes and a proactive approach to process automation.
- Quick learner with a demonstrated aptitude for acquiring new technologies.
- Experience managing software on AWS are pluses.
- Provide operation support in trading hours, handle daily operation procedures.
- Proactive monitor the application status and resolve the issues
- Be part of development team, develop tools for operation and improve system observability
- Automate and streamline operations and processes to enhance efficiency.
- Collaborating with teammates and escalating to subject matter experts as necessary.
- Build strong relationships with different operation groups.
- Communicate effectively with developers and internal stakeholders regarding infrastructure/platform issues and updates.
- Work with the SRE team, provide monitoring feedback to improve observability.
- Document operation procedure and create a knowledge base to make operation scalable and maintainable.
- Coordinate with vendors, internal stakeholder to ensure proper installation, configuration and testing of application service
- Proper change management, evaluate the risk of the changes and come up with a backup plan.
Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and hold various cryptocurrencies while benefiting from services like card issuance and financial products designed for both individuals and institutions. The platform generates revenue primarily through transaction fees and premium services. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which helps build trust among users. The company's goal is to accelerate the adoption of cryptocurrency, aiming to have 'Cryptocurrency in Every Wallet™' and to support the development of a fairer digital ecosystem.
Company Stage
Series A
Total Funding
$24.3M
Headquarters
Central and Western District, Hong Kong
Founded
2016
6 month growth
↑ 13%1 year growth
↑ 18%2 year growth
↑ 23%
Simplify's Take
What believers are saying
- Crypto.com's expansion into new markets like Dubai and South Korea offers significant growth opportunities and market penetration.
- Partnerships with mainstream entities like Adelaide Oval can drive broader adoption of cryptocurrency payments.
- The launch of tailored trading platforms and mobile apps for specific markets can enhance user experience and engagement, potentially leading to higher customer retention.
What critics are saying
- Regulatory scrutiny in markets like South Korea could pose challenges and slow down Crypto.com's expansion plans.
- The competitive landscape of cryptocurrency exchanges is intense, with major players like Binance and Coinbase potentially overshadowing Crypto.com's efforts.
What makes Crypto.com unique
- Crypto.com is aggressively expanding its global footprint, securing licenses and launching tailored platforms in diverse markets like Dubai and South Korea.
- The company is leveraging strategic partnerships, such as with Adelaide Oval, to integrate crypto payments into mainstream activities like sports events.
- Crypto.com's focus on localized solutions, such as a specialized trading platform for the Korean market, sets it apart from more generalized global exchanges.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Competitive compensation package.
Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you
International company and team