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Global Head of Migration Support Services
Confirmed live in the last 24 hours
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Atlassian
HTML/CSS
Leadership
Requirements
  • At least 15 years of experience leading a global technical team (support, services, and/or success) at an Enterprise SaaS based tech company
  • You excel in helping to unblock team members while helping them grow in their careers
  • Hiring experience, resource planning expertise, and proven success in implementation of professional development programs growing exceptional leaders and individual contributors
  • Experience with private and public cloud architectures, versed in pros/cons of running applications in the cloud and migration considerations
  • Demonstrated experience building a customer-centric culture that advocates for the customer's needs
  • Design and implement strategy for a multi-function and multi-geo team
  • Exceptional behavioral assessment capability and the ability to teach this to others
  • A strong learning orientation and examples of high rates of professional growth
Responsibilities
  • Be the 'go to' partner for the CSS and GTM Leaders while leading and growing a global team who support our customers migration from Server to Cloud
  • Define and lead the migration experience for our customers by advancing tooling, standards, and operations
  • Cultivate close partnerships with a broad range of product and engineering leaders
  • Anticipate the evolution of Cloud Migrations and requirements that customers may have as they are on this journey
  • Present strategy, important insights, achievements, and quarterly progress updates to CSS executive leadership, your Cloud Enterprise peers, and your broader CSS team
  • Play a crucial role in Atlassian's cloud migration strategy improving the experience, scaling the team, creating/improving tools and processes
  • Advise other partners (Product, Engineering, Support & Success leaders) who have a hand in driving the migration experience and strategy for Atlassian customers
  • You will create an environment built on trust where you are seen as the migrations expert and advisor to customers and Atlassian team members alike
Atlassian

5,001-10,000 employees

Software tools for development & project management
Company Overview
Atlassian's mission is to help unleash the potential of every team. The company operates software tools – JIRA, BitBucket, Trello, and more – for team and project management.
Benefits
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Flexible or health savings accounts
  • Short-term disability insurance
  • Long-term disability insurance
  • Retirement savings plans
  • Paid time off
  • Catered lunches, wellness reimbursements, onsite fitness
Company Values
  • Open company, no bullshit - Openness is root level for us. Information is open internally by default and sharing is a first principle. And we understand that speaking your mind requires equal parts brains (what to say), thoughtfulness (when to say it), and caring (how it’s said)
  • Build with heart and balance - “Measure twice, cut once.” Whether you're building a birdhouse or a business, this is good advice. Passion and urgency infuse everything we do, alongside the wisdom to consider options fully and with care. Then we make the cut, and we get to work
  • Don’t #@!% the customer - Customers are our lifeblood. Without happy customers, we’re doomed. So considering the customer perspective - collectively, not just a handful - comes first
  • Play, as a team - We spend a huge amount of our time at work. So the more that time doesn’t feel like “work,” the better. We can be serious, without taking ourselves too seriously. We strive to put what’s right for the team first – whether in a meeting room or on a football pitch
  • Be the change you seek - All Atlassians should have the courage and resourcefulness to spark change – to make better our products, our people, our place. Continuous improvement is a shared responsibility. Action is an independent one