Full-Time
Client Services Representative
AEC Kedron
Greencross Pet Wellness Company
Veterinary clinics and pet wellness
No salary listed
Kedron QLD, Australia
In Person
 Customer Experience & Support (1) |
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- Previous experience in a client service role; veterinary or medical experience is highly regarded.
- Ability to confidently manage a busy multi-line switchboard and high call volumes.
- Ability to remain calm and composed in stressful or emergency situations.
- Strong communication and interpersonal skills.
- Ability to work independently when required.
- Excellent organisational and multitasking abilities.
- Passion for animals and commitment to excellent customer service.
- Availability to work a variety of shifts, including evenings, weekends, and public holidays.
- Act as the first point of contact for all client interactions, both in person and over the phone.
- Manage a multi-line switchboard and handle high volumes of calls efficiently.
- Triage and respond appropriately to emergency patient enquiries, escalating when required.
- Coordinate appointments, enquiries, and client communications.
- Maintain accurate client records and documentation.
- Provide clear information on services, pricing, and hospital policies.
- Liaise with veterinary staff to support seamless patient care.
- Process payments and handle basic financial transactions.
- Ensure the reception area is clean, organised, and welcoming.
- Assist with general administrative tasks as required.
- Veterinary or medical experience.
Greencross Pet Wellness Company is an Australian veterinary and pet-wellness company. It operates veterinary clinics that provide preventive care, consultations, surgery, diagnostics, dentistry, and ongoing health programs for companion animals. Pet owners use its local clinics and membership services for routine and complex veterinary needs. Clinical teams are supported by nursing, practice management, training, pharmacy and supply operations, technology, and central services. Roles include veterinarians, veterinary nurses, clinic leaders, customer-care staff, and corporate support.
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