Full-Time

Customer Success Manager

United Kingdom

Confirmed live in the last 24 hours

Carrot Fertility

Carrot Fertility

201-500 employees

Global fertility care and support platform

Data & Analytics

Mid, Senior

United Kingdom

Required Skills
Communications
Requirements
  • 3+ years of professional experience in a Customer Success, Account Management, or Project Management role
  • Enthusiasm for Carrot Fertility’s mission
  • Detail-oriented with strong analytical, writing, and communication skills
  • Track record of high customer satisfaction
  • Fluency in written and spoken English
Responsibilities
  • Proactively engage with customers to understand their needs, challenges, and objectives
  • Serve as the primary point of contact for assigned accounts
  • Develop a deep understanding of the customer's business and industry
  • Work closely with customers to create and execute a success plan
  • Act as a customer advocate within the company
  • Ensure timely resolution of customer issues
  • Provide education and resources to customers
  • Conduct regular check-ins to ensure customers are leveraging the full capabilities of offerings

Carrot Fertility provides a global fertility care platform offering evidence-based support for various fertility journeys, including education, egg and sperm freezing, IVF, pregnancy, gestational surrogacy, adoption, menopause, and low testosterone. The platform emphasizes culturally competent care for individuals of all ages, races, incomes, genders, sexual orientations, marital statuses, and geographies, with a focus on clinical excellence and personalized guidance.

Company Stage

Series C

Total Funding

$116.1M

Headquarters

Menlo Park, California

Founded

2016

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

16%

2 year growth

36%

Benefits

Healthcare coverage

Telehealth resources

Productivity stipend

Co-working spaces

Paid parental leave

401k

Home office stipend

Flexible time off policy