Full-Time
Manager – Customer Success Channel
Posted on 9/12/2025
NinjaOne
1,001-5,000 employees
RMM, endpoint, MDM IT management platform
No salary listed
No H1B Sponsorship
Austin, TX, USA
Hybrid
Hybrid in Austin, TX (In the office 4 days per week Mon, Tues, Wed, & Thurs). Not eligible for visa sponsorship. Not within city limits of Chicago; candidates outside Chicago city or willing to relocate.
 Sales & Account Management |
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- 3+ years' experience as an Account Manager or Customer Success Manager in the b2b SaaS space
- 3+ years’ experience working with Channel Partners, Value Added Resellers or Distributors required
- 2+ years’ of proven people leadership experience directly managing a team of Customer Success Managers or similar quota carrying customer-facing roles
- Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
- Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly.
- Customer-focused, with a passion for providing exceptional service and value
- High levels of organization and the ability to prioritize tasks effectively
- Ability to work collaboratively with cross-functional teams and influence without direct authority
- Fluent in English, with excellent written and verbal communication skills
- Experience in the SaaS/cloud industry or within the IT industry is a plus
- Experience with Salesforce required
- You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility, Innovation, and are committed to reinforcing and growing this mindset on your teams
- Hire, lead, mentor, and develop a team of Channel focused Customer Success Managers, providing guidance and support to help them achieve their goals.
- Set and maintain KPIs and performance targets, conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth, supported by continuous training and resource sharing.
- Foster a collaborative and high-performance culture within the team, promoting accountability, creativity, and continuous improvement.
- Oversee the management of a portfolio of our channel customers, ensuring high levels of satisfaction and retention.
- Establish and maintain executive-level relationships with key customers and channel partners, acting as a trusted advisor and point of escalation.
- Analyze product usage data and customer feedback to identify trends, opportunities for improvement, and potential risks. Implement strategies to enhance product adoption and reduce churn.
- Develop and execute strategic plans to identify and capitalize on renewals, cross-sell and up-sell opportunities within the customer base.
- Establish and uphold KPIs that ensure the team conducts regular check-ins and touchpoints with customers, addressing their needs and capturing opportunities for additional expansion and growth.
- Collaborate with Sales, Marketing, Product, Support, and Services teams to drive customer success and optimize the customer journey.
- Utilize Salesforce to track team activities, forecast opportunities, and communicate account status and progress accurately.
- Maintain detailed records of team performance, customer interactions, KPI's and growth metrics. Regularly report on these metrics to senior management to facilitate data-driven decisions.
- Implement best practices for account management processes, ensuring consistency, efficiency, and scalability.
- Act as a customer advocate, championing their needs and feedback within the organization.
- Influence and inspire customers by presenting tailored solutions that drive their success and loyalty.
- Proactively resolve customer issues and escalations, ensuring a high level of customer satisfaction.
- Other duties as needed.
NinjaOne provides a cloud-based IT management platform for IT teams and MSPs, combining RMM, endpoint management, and MDM in a single SaaS solution. Users monitor devices, automate tasks, push patches, remotely access endpoints, and back up data from a centralized dashboard. The platform’s unified approach differentiates it by covering multiple IT management needs in one system, simplifying administration for teams serving many clients. The goal is to streamline IT operations, improve service delivery, and strengthen security across diverse environments.
Company Size
1,001-5,000
Company Stage
Series C
Total Funding
$761.5M
Headquarters
Austin, Texas
Founded
2013
Simplify's Take
What believers are saying
- Healthcare ARR grows 70% year-over-year, adding 1,000 customers for HIPAA-compliant device management.
- NinjaOne tops G2 Spring 2026 Report with 91 overall score and 94% ease of use.
- $500M Series C extension at $5B valuation funds global expansion and R&D innovation.
What critics are saying
- CrowdStrike partnership commoditizes NinjaOne's management, eroding value to MSPs within 6-12 months.
- ConnectWise and Kaseya undercut NinjaOne with lower pricing and deeper PSA integrations in 12-18 months.
- Microsoft Intune bundles free MDM with Azure AD, capturing midmarket customers in 18-24 months.
What makes NinjaOne unique
- NinjaOne integrates AI-powered vulnerability management with real-time assessment and autonomous patching.
- NinjaOne launches ITAM for unified endpoint visibility, warranty tracking, and compliance automation.
- NinjaOne acquires Dropsuite to extend data protection from endpoints to SaaS applications seamlessly.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Flexible Work Hours
Hybrid Work Options
Professional Development Budget
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↑ 0%2 year growth
↑ 0%NinjaOne has launched NinjaOne Vulnerability Management, an AI-driven solution that enables IT teams to identify, prioritise and remediate vulnerabilities in real time without relying on periodic security scans. Built into the NinjaOne platform, the solution combines real-time vulnerability assessment, patch confidence scoring and remediation workflows. The product provides continuous, AI-powered vulnerability visibility without scheduled scans, even when devices are offline. It connects vulnerability detection directly to autonomous patching workflows and operates server-side using existing device telemetry, eliminating performance impact on endpoints. The solution automatically captures vulnerability and remediation data to meet regulatory requirements. NinjaOne serves over 35,000 customers across 140-plus countries with its unified IT operations platform, maintaining a 98% customer satisfaction score for more than five years.
NinjaOne, an IT operations platform provider, has added nearly 1,000 healthcare customers over the past year and reported nearly 70% year-over-year growth in healthcare-related annual recurring revenue. The company announced the milestone at HIMSS 2026 in Austin. The NinjaOne Unified IT Operations Platform combines endpoint management, autonomous patching, backup and secure remote access in a single console. Healthcare organisations are adopting the platform to manage expanding device footprints whilst addressing cybersecurity threats and compliance requirements. Healthcare IT teams use NinjaOne to manage connected devices across hospitals, clinics and care networks, from workstations and tablets to servers and mobile devices. The platform's automation capabilities help reduce manual tasks whilst maintaining HIPAA compliance and minimising disruption to patient care.
NinjaOne has launched IT Asset Management (ITAM), a new solution providing complete visibility and control across IT environments by unifying endpoint and asset management. Built natively into the NinjaOne platform, ITAM helps organisations extend asset lifecycles, reduce costs, strengthen security, and improve compliance. The solution addresses challenges as over 90% of organisations manage software assets and over 80% manage cloud assets, containers, and virtual machines, according to IDC. NinjaOne ITAM provides real-time asset data synchronisation, automates warranty tracking and licence management, identifies unmanaged devices, and simplifies compliance documentation. The platform serves more than 35,000 customers across 140 countries and maintains a 98% customer satisfaction score over five years.
NinjaOne secures $500 million funding, achieving a $5 billion valuation to advance automated endpoint management and support Dropsuite acquisition.
NinjaOne has secured a valuation of $5 billion and additional Series-C funding of $500 million, led by ICONIQ Growth and CapitalG. The funding aims to drive platform innovation, global expansion, and customer success. It will support autonomous endpoint management, patch management, and the acquisition of SaaS-backup provider Dropsuite for $262 million. NinjaOne remains founder-led, with over 24,000 customers, including Nvidia and Porsche.