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Full-Time

Product Manager

Client Experience

Posted on 8/19/2024

Stitch Fix

Stitch Fix

1,001-5,000 employees

Personalized online styling and clothing delivery

Data & Analytics
Consulting
Consumer Goods

Compensation Overview

$173k - $185.5kAnnually

+ Restricted Stock Units + Medical Benefits + Dental Benefits + Vision Benefits

Senior, Expert

Remote in USA

Category
Product Management
Product
Required Skills
Agile
Market Research
UI/UX Design
Communications
Data Science
Marketing
Product Design
Data Analysis
Requirements
  • 5+ years of product management, ideally in retail e-commerce and or technology.
  • Bachelor's Degree in Business, Finance, Statistics, or quantitative-based equivalent discipline.
  • Strong technical & analytics skills: skilled at defining a/b experimentation, and leveraging data to influence leaders at all levels of the business.
  • Exemplary written and verbal communication skills.
  • Results-oriented: leverage knowledge in data and statistical analytics to define, measure, and recommend go-forward improvement opportunities.
  • Well-versed in Agile and SMART goals.
  • Strong product sense: experience working closely with Product Design and UX teams to craft delightful user experiences.
Responsibilities
  • Champion Innovative Product Ideas: focus on understanding client needs, and can balance those against strategic business initiatives. Undertake robust yet efficient product discovery to uncover insights and identify solutions. Collaborate with stakeholders across the organization to conduct market research, deliver competitive analyses, and intake cross-departmental points of view to gain alignment and earn trust.
  • Data Driven Approach: skilled at leveraging hard data as well as anecdotal client data to either define net-new products, or recommend product ideation on existing platforms. Passionate about driving client engagement and retention, and leverage experimentation and client testing to balance the art of fashion and style with data science. Champion product development best practices as working method.
  • Drive Cross-Functional Collaboration: comfortable working at all levels of the business, and drive efficient communication and working relationships with Product Leadership, Design, Engineering, Marketing, Styling Operations, Merchandising, and Data Science throughout the entirety of the product development lifecycle. Ensure a deep understanding of how the business operates.

Stitch Fix provides a personalized online styling service that uses data and algorithms to curate fashion selections for clients. Customers fill out a style profile detailing their size, preferences, and budget, and then receive a selection of clothing items shipped to their home. They only pay for what they keep, with a styling fee applied to purchases. The company aims to simplify shopping and expand its services, including direct buy options and international reach.

Company Stage

Series C

Total Funding

$81.3M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-6%

2 year growth

-16%
Simplify Jobs

Simplify's Take

What believers are saying

  • The company's focus on personalized styling and convenience appeals to high-value customers, potentially driving higher revenue per client.
  • Recent leadership appointments, including a new Chief People Officer, indicate a strong commitment to organizational transformation and employee engagement.
  • Innovative partnerships, such as the collaboration with Spotify for Style Tune Ups, showcase Stitch Fix's ability to integrate fashion with other lifestyle elements, enhancing its market appeal.

What critics are saying

  • A 16% year-over-year decline in net revenue and a 6% decrease in active clients highlight potential challenges in maintaining customer engagement and growth.
  • The need to continually innovate and personalize experiences requires significant investment in technology and talent, which could strain resources.

What makes Stitch Fix unique

  • Stitch Fix leverages advanced data algorithms and a team of stylists to offer highly personalized fashion recommendations, setting it apart from traditional retail models.
  • The combination of a subscription-based service with direct sales provides a unique business model that balances recurring revenue with flexibility for the customer.
  • Stitch Fix's extensive customer insights allow it to tailor experiences more precisely than many competitors, enhancing customer satisfaction and loyalty.
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