Ticket Specialist Supervisor

SUMMARY:

Supervise part-time ticketing specialists at INTRUST Bank Arena and other venues in accordance with ASM Global policies and applicable laws.  Must be able to workday-time schedule and some evenings and weekends.  Responsibilities include training, planning, assigning, and directing the work of part-time staff.  Address complaints and resolve problems with the direction of box office management.

RESPONSIBILITIES:

• Organize communication and event information for multiple venues to inform ticket specialists and phone operators of needed information to effectively make ticking transactions.

• Manage ticket requests for employee club orders, group orders, donations, employee comps, and marketing trade/comp.

• Open INTRUST Bank Arena and Orpheum box office during scheduled business hours and during events.

• Serve as manager on duty for box office during events at the Orpheum.

• Reconcile all ticketing transactions for multiple venues on a daily basis, including daily cash deposits and vault reconciliation.

• Provide excellent customer service and respond promptly to customer requests for service and assistance, including responding to email inquiries and web form submissions.

• Must effectively provide customer service to deal with box office questions independent from box office management.

• Ability to work independently and as part of a team.

• Regular attendance is an essential job function.

• Ability to work predominately day shifts.

• Position requires the ability to work at all local ASM Global venues.

• Other duties as assigned.

QUALIFICATIONS:

• High School Diploma or GED, some college preferred.

• Box office experience desired.

• Two - five years professional work experience.

• Supervisory and cash handling experience.

• Ability to speak read and write in English.

SKILLS AND ABILITIES:

• Exceptional customer relations and problem-solving skills.

• Effective oral and written communication.

• Ability to calculate mathematical computations and handle financial transactions rapidly and accurately in a fast-paced environment.

• Ability to operate computerized ticketing system, telephone, copier, fax machine.

• Proven experience working in Microsoft Office, Word, and Excel.

• Able to multi-task.

• Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment.

• Remain flexible and adjust to situations as they occur.

• Requires ability to work flexible hours, primary hours are for events to include nights, weekends and holidays.

OTHER QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

This position requires walking, walking up and down stairs, and standing, stooping, substantial sitting and may require lifting up to 30 lbs.  Finger dexterity is essential for managing computer systems, ability to hear to assist with phones.

While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency.  The person must be able to climb stairs and walk long distances to access all seating.  Ability to operate a two-way radio and speak clearly.  Specific vision abilities required by this job include close vision.  Requires occasional fast-pasted interaction with large groups of people.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.  VEVRAA Federal Contractor.